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WHAT IS ONLINE REPUTATION MANAGEMENT (ORM) HOW TO MANAGE YOUR ONLINE REPUTATION

The concept of online reputation management has become increasingly important as the internet has grown in prevalence. In the digital age, online reputation management can be crucial for businesses, professionals, and individuals alike. It's essential to take proactive steps to manage and promote your online reputation in the best possible way. To achieve this, it's important to develop an understanding of how different activities and content can influence an online reputation. For more information visit our website.<br>

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WHAT IS ONLINE REPUTATION MANAGEMENT (ORM) HOW TO MANAGE YOUR ONLINE REPUTATION

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Presentation Transcript

  1. Welcome to METARATUS A Complete solution for Digital Marketing and Project Management

  2. Table Of Content • What is Online Reputation Management • How to manage your online reputation 1. Answering early & politely 2. Being there for your customers 3. Admitting your mistakes 4. At the top of the search result • Automating Online Reputation Management

  3. WHAT IS ONLINE REPUTATION MANAGEMENT (ORM) Many people are always worried about what others think of themselves, what kind of opinions others are forming, and what not? The same goes for businesses. The owner needs to consider whether people have the right idea of what their business does. Are they enjoying their service? Are they going to continue using their services, or what is their reputation in the market? By definition, reputation is a widespread belief that someone or something has a particular characteristic. Online Reputation Management manages the online reputation of the business or company. An online business or brand keeps track of its mentions on social media or websites. Businesses must present themselves in a positive light and minimize the negative feedback from customers. As a result, they carefully monitor if there is any negative comment, feedback, or false comment about them on the internet.

  4. Here are some of the strategies that you can use to manage the online reputation of your business

  5. Answering Early And Politely Whenever customers have an issue with the product or services they are using, they usually contact the business through messages or e-mail. And, when they do not receive any response from the company, they post their experience on the internet, which eventually turns out to be a negative comment.

  6. Being There For Your Customers When they use a service for the first time or buy a product for the time, most customers check the response section. They do so to ensure that in case they have any issues regarding the product or service, you will be there to answer their queries and that they can easily navigate through the website with your help.

  7. Admitting Your Mistakes Your company, let's say, was at fault when a customer had a problem that led to a negative experience. The only solution to this is to apologize and admit your mistake. Also, give them the solutions as to how they can get a replacement or an update. If the problem is more prominent or numerous people have the same problem at a single time, a public apology is much more effective than an individual.

  8. At The Top Of The Search Result In the online world, you become the best when you are at the top whenever someone searches for anything related to the product or services you provide. You can do this by Search Engine Optimization. SEO is crucial as it can decrease the visibility of negative comments. Also, every person searching for something clicks on the first option they get. So, SEO helps to maintain and manage your reputation in the online market.

  9. Automating Online Reputation Management Manually Online Reputation Management is a time- taking task. You can save time by using the software that can do the job for you. As soon you use the software, you will get notifications whenever someone mentions the terms related to your business. This way, you can check whether you need to address the problem immediately or not. Also, you can analyze whether you need to address the issue publicly or individually.

  10. So, Online Reputation Management addresses and solves the negative experiences to present the business and company positively. It also attracts more customers. If you want to maintain and manage your Online Reputation, follow the above-mentioned strategies.

  11. Contact Details Contact Person – Adam Mark Company Name – METARATUS Official Email - info@metaratus.com Company Website – www.metaratus.com

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