Canadian Telecommunications Emergency Preparedness Association(CTEPA) “Emergency Preparedness within the Telecom Industry” PRESENTATION FOR: Society of Cable Telecommunications Engineers Ontario Chapter Mississauga, Ont. October 6, 2009 Presented By: Mark Pryce
CTEPA’s Role • CTEPA is an association of facility based Canadian common carriers united in commitment to, and a vision for, telecommunications emergency preparedness related to a regional, national or international disaster. • Canadian carriers are deemed as those telecommunications service providers operating a facility based network within Canada.
Who is CTEPA? • Business Continuity/Emergency Planners representing the wire line, wireless, and satellite facility-based telecommunications companies in Canada. • Share a united commitment and vision for telecom emergency preparedness related to regional, national or international disasters. • Share and exchange information on common regional, national and international emergency preparedness issues.
Membership • Aliant • Bell Canada • CAPTS (Canadian Alliance of Publicly Owned Telecommunications Systems) • EastLink • Globalstar • MTS / Allstream • OTA (Ontario Telecommunications Association) • Rogers Communications Inc • SaskTel • Telesat Canada • TELUS • Industry Canada – Emergency Telecommunications (Associate Member)
Responsibility • The primary goal of the association is to facilitate the participating member’s equal access and opportunity to share and exchange information on common regional, national and international emergency preparedness issues and to maintain a close working relationship with the Federal government via Industry Canada – Emergency Telecommunications.
Government Interface • Industry Canada (IC), ‘Emergency Telecommunications’ is an associate member of CTEPA. In 1995 the Emergency Preparedness Act mandated Industry Canada to develop and maintain civil emergency plans for telecommunications. • EMO- Some companies have a Corporate Emergency Officer representative liaison with the Provincial EMO. They meet on a regular basis on matters of emergency preparedness and for information sharing on best practices on dealing with local emergencies or disasters. • Public Safety and Emergency Preparedness Canada (PSEPC) -The Government of Canada plays a fundamental role in securing the public health and safety of Canadians, while ensuring that all Canadians continue to enjoy the benefits of an open society.
Critical Infrastructure • Canada’s Critical Infrastructure is defined as those resources, services, processes, information technology facilities, networks, and assets, which if disrupted or destroyed, would have a serious impact on the health, safety, security and economic well being of Canadians or the effective functioning of governments in Canada. • Participation in various CI sector working groups (power, water, finance etc).
Mutual Aid Agreements • The Mutual Aid Agreementisthe voluntary agreement between CTEPA members that documents the procedures to be followed in the event of an emergency situation where one of the companies having signed this agreement may request resources from the other(s) to assist in their recovery process. • The Mutual Emergency Aid Agreement document forms the framework that will govern the procedures between the parties requesting and providing mutual aid in order to facilitate such emergency provision of supplies, equipment, motor vehicles, network capacity and personnel between companies.
Emergency Communications Coordination (ECC) Bridge • The purpose of the CTEPA ECC and related procedures is to: • Facilitate a centralized communications coordination function among the CTEPA members and Industry Canada during emergency situations. • Facilitate access to mutual aid among the CTEPA members during an emergency.
PAD • PAD is a web based, non-tariff, national emergency Telecommunications program that is promoted and administered by Industry Canada. Industry Canada determines the guidelines and manages this program. This was formally known as Line Load Control (LLC). LLC is a switch feature when activated denies all non-essential users access to dial tone. LLC would normally not be implemented. NOTE: LLC applies to DMS technology only.
Telecom Business Continuity/Emergency Management Programs • Telecom Companies maintain Business Continuity/Emergency Management Departments that provide coordinated directions to achieve emergency preparedness, response and recovery.
Business Continuity/Emergency Management Program Mandate • Ensuring safety & security of employees, company assets, services and environment • Protecting the integrity of company infrastructure • Striving to maintain network reliability and uninterrupted service to our customers during an event to the best extent possible