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Sunshine State One Call of Florida

Sunshine State One Call of Florida. Member Ticket Management System DIRT Tool. IRTHNet Ticket Management. Sunshine State One Call of Florida. Brief history of the process RFP issued: August, 2006 AGT selected as vendor: December, 2006

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Sunshine State One Call of Florida

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  1. Sunshine State One Call of Florida Member Ticket Management System DIRT Tool

  2. IRTHNet Ticket Management Sunshine State One Call of Florida • Brief history of the process • RFP issued: August, 2006 • AGT selected as vendor: December, 2006 • Hardware, software in place: May, 2006 • Member Services training: June, 2006 • Next Steps…

  3. IRTHNet Ticket Management: Implementation Schedule Sunshine State One Call of Florida August 1st - Notify Existing AGT Customers and Board Members of IRTHNet availability –Schedule notice placement in next regularly scheduled newsletter –Offer IRTHNet as the preferred ticket receiving mechanism for all new members

  4. IRTHNet Ticket Management: Implementation Schedule Sunshine State One Call of Florida August 22nd - Notify entire membership through IRTH System and current email lists - Add message to IRTH Web Site for General Membership (30 days) - Begin publicizing availability for all Member related phone calls to the member services department

  5. IRTHNet Ticket Management: Implementation Schedule Sunshine State One Call of Florida August 29nd - Begin contacting all members that currently use contract locators and advise them of the benefits of using the IRTHNet system for reporting, auditing, claims research, etc. - Notify entire membership through IRTH System

  6. IRTHNet Ticket Management: Implementation Schedule Sunshine State One Call of Florida September 1st - Work with Accounting Department to Place Bill Stuffer in all SSOCOF Invoices for August’s tickets - Schedule notice placement in next regularly scheduled newsletter

  7. IRTHNet Ticket Management: Implementation Schedule Sunshine State One Call of Florida September 5th, 12th, 19th, 20th - Notify entire membership through IRTH System

  8. IRTHNet Ticket Management: Demonstration of Features Sunshine State One Call of Florida

  9. IRTHNet Ticket Management: What will IRTHNet allow members to do? Sunshine State One Call of Florida • Manage tickets online via web browser and off line with field unit • Distribute tickets to locators • Provide positive response to Sunshine • View dig site on map alongside facilities (if uploaded as a SHP file to system) • Run productivity and activity reports • Much much more.

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  16. IRTHNet Ticket Management: How to get on board Sunshine State One Call of Florida Contact Member Services Department: 1-386-575-2009 You may also email them at: Member.services@mail.callsunshine.com

  17. CGA DIRT Tool Sunshine State One Call of Florida • Common Ground Alliance (CGA) • What is DIRT? Damage Information Reporting Tool • What is the data used for? • How can it help us in Florida? • How do we participate?

  18. CGA DIRT Tool Sunshine State One Call of Florida • Common Ground Alliance (CGA) The Common Ground Alliance (CGA)is a member-driven association dedicated to ensuring public safety, environmental protection, and the integrity of services by promoting effective damage prevention practices.    In recent years, the association has established itself as the leading organization in an effort to reduce damages to all underground facilities in North America through shared responsibility among all stakeholders.

  19. CGA DIRT Tool Sunshine State One Call of Florida • What is the DIRT Tool? The DIRT tool is an online reporting system that has been established to help identify: • Location of damages • Frequency of damages • Root cause of damages The goal of DIRT is to reduce damages to underground facilities and their associated costs, reduce the number of personal injuries and deaths, and prevent vital service outages.

  20. CGA DIRT Tool Sunshine State One Call of Florida • What is the data used for? • The data is scrubbed to remove specific information about the companies involved. It is then released in a report that is shared via the web. • Those that submit data get their information back so that it can be compared to national and regional data.

  21. CGA DIRT Tool Sunshine State One Call of Florida • How can it help us in Florida? • By submitting data to DIRT and granting access to SSOCOF, we can focus our resources on specific geographic areas and target marketing to groups that are identified as needing education. • This also allows SSOCOF to measure the effectiveness of marketing programs, liaison activity and enforcement.

  22. CGA DIRT Tool Sunshine State One Call of Florida • How do we participate? First, go to www.cga-dirt.com Then register to receive a log on ID.

  23. CGA DIRT Tool Sunshine State One Call of Florida • How do we participate? Once logged in, select “Data Grants” from the Main Menu

  24. CGA DIRT Tool Sunshine State One Call of Florida • How do we participate? Answer “yes” or “no” to the question, “Are you a reporting organization?” By answering “no,” your name will not be added to the pull down list and you will not be able to access other organizations information. By answering "yes," your company name will be added to the pull down list and others will be able to share their data with you. The information is accessible only through the reporting function and no company specific information is included. You will simply retrieve all data from other reporting organizations that have granted you access.

  25. Grant access to another reporting organization, with the following restrictions: • Reporting Organization – Select Sunshine State One Call from the pull down list.State/Province – Select Florida from the pull down list.Role Restriction – Select “Managers and Company Administrators.” • Click on “add.” CGA DIRT Tool Sunshine State One Call of Florida • How do we participate?

  26. Stakeholder group Date of damage County State County City Address Intersection Right of way type Facility damaged Facility affected Joint trench One call member (Y/N) Excavator type Excavation type Work performed Locate request (Y/N) One Call Center (SSOCOF) One call ticket number Locate organization Facility marks visible (Y/N) Facility marks correct (Y/N) Excavator down (Y/N) Excavator down time Excavator down cost Was facility damaged (Y/N) Service interruption (Y/N) Outage hours Customers affected Restoral cost Number people injured Number fatalities Damage cause Damage other: description CGA DIRT Tool Sunshine State One Call of Florida • What kind of information do I need to provide?

  27. CGA DIRT Tool Sunshine State One Call of Florida • Additional Notes: • If you currently capture data you can upload it after converting it using the “universal front end loader” • Your data is secure • DIRT data will NOT be used by SSOCOF to determine liability

  28. Sunshine State One Call of Florida Any Questions? Member Ticket Management System DIRT Tool

  29. Sunshine State One Call of Florida Thank You Member Ticket Management System DIRT Tool

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