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CLIENT RELATIONS

CLIENT RELATIONS. By Dapo Alabi BISM 3200. What Is Client Relations?. Developing client relations is about building long term profitable business relations. It contributes to the clients business objectives, ensuring they return to you time and time again.

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CLIENT RELATIONS

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  1. CLIENT RELATIONS By Dapo AlabiBISM 3200

  2. What Is Client Relations? • Developing client relations is about building long term profitable business relations. It contributes to the clients business objectives, ensuring they return to you time and timeagain.

  3. The Importance of developing long term relationships with customers cannot be underestimated. • Focusing customers' needs, values and expectations, and subsequently providing value for the customers is a goal to which many companies aspire. • 85% of your success is based upon your people skills and people knowledge.

  4. Listen, listen, listen Identify client and their interests Early and Often: keep clients informed No surprises: bad news is better earlier than later Suggestions in Client Relations

  5. Factors Of Building Client Relations · Knowing the client's market and assessing your strengths against it. · Exceeding your clients expectations. · Demonstrating excellent relationship building skills.

  6. Customer Relationship Management • Having the customer as the focus point in which both the company & customers win in the situation. Business Business Customer

  7. Objectives of CRM Strategically, we want to manage a relationship with the customer and make it our focal point. • Customer Retention • Customer Acquisition • Customer Profitability

  8. One of the ways to do this is to let customers know that you care about them, not just during the purchase, but after. • follow-up letter with a business card • call asking about problems or questions • Send a survey asking about their experiences

  9. The End

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