FIRO-B

1. FIRO-B Fundamental Interpersonal Relations Orientation Behavior

2. History • 1958 Will Schutz, Ph.D. Submarine Personnel • 1978 Consulting Psychologists Press • 1996 Revised Self-Scorable

3. Self-Awareness = Key • Personal/Professional Development • Employee/Management Relations • Career Development • Team Building • Leadership Development • Emotional Intelligence

4. FIRO-B • The Six Basics: • Expressed Inclusion (eI) • Wanted Inclusion (wI) • Expressed Control (eC) • Wanted Control (wC) • Expressed Affection (eA) • Wanted Affection (wA)

5. Your FIRO-B Results: How to Score the Self-Scorable • Inclusion • recognition • belonging • participation • Control • influence • leading • responsibility • Affection • closeness • warmth • sensitivity • Expressed • Behavior • what I prefer to do • how much I initiate • observable action eI eC eA TOTAL EXPRESSED eI+eC+eA • Wanted • Behavior • how much I want • others to initiate • how much I prefer • to be the recipient wI wC wA TOTAL WANTED wI+wC+wA TOTAL CONTROL eC+wC OVERALL expressed + wanted TOTAL AFFECTION eA+wA TOTAL INCLUSION eI+wI

6. How Others May See You Inclusion High Wanted Inclusion 1. May take rejection as devastating. 2. May think being away is missing the action. 3. May take lack of acknowledgment as negative

7. How Others May See You Inclusion Low Wanted Inclusion 1. May feel invitations are obligations. 2. May not want to be singled out. 3. May consider group time wasteful.

8. How Others May See You Affection High Wanted Affection 1. May find a lack of concern as insensitive 2. May need continuous feedback. 3. May find distance from others a personal loss.

9. How Others May See You Affection Low Wanted Affection 1. May find reassurances as superficial 2. May become offended by personal questions. 3. May find emotions as distracting - even your own.

10. How Others May See You Control High Wanted Control 1. May perceive any structuring as inadequate 2. May consider standard procedures as important 3. May take sole responsibility as burdensome

11. How Others May See You Control Low Wanted Control 1. May not want any control. 2. May feel pressured by plans and stressed by structure. 3. May find competitive behavior annoying.

12. FIRO-B • An instrument for emotional intelligence awareness • Self-Awareness • Communication • Building Relationships • Conflict Management

13. FIRO-B • What it does: • Aids in understanding one’s behavior and its effect on others • Increases your awareness of your natural strengths and weaknesses • Suggests possibilities for improving the way you relate to others

14. FIRO-B • When to use it: • Almost anytime - It is short, quick to take and score, and surprisingly insightful. It is often used to compliment other instruments.

15. Learning Objectives • History • Theory • FIRO-B Model • Administration & Interpretation Guidelines • results = strengths • patterns • Application Exercises

16. Learning Objectives (cont.) • Case Studies • personal relationship growth • team building • career development • management development • Research • organizational • correlations with the MBTI® • Tools for Interpretation

17. Theory • Individual Motivated by THREE Interpersonal Needs • Inclusion: the amount of belonging, attention, and recognition desired in social settings. • Control: the level of influence, structure, and responsibility desired. • Affection: the level of rapport, warmth, and support desired.

18. Theory • The FIRO-B helps give insight into a client’s degree of interpersonal understanding on several levels: • Inclusion: The willingness to include others or be included. • Control: The willingness to manage and be managed. • Affection: The willingness to express and receive affection • The Flexibility to know when to call these things into play.

19. Theory Group Development Inclusion Issues Control Issues Affection Issues

20. Theory Group Development Should I go for a boat ride? Who is running the motor? What is my relationship to others on the boat? Self-Awareness

21. The FIRO-B Model: Page 4 Introduction to FIRO-B in Organizations Expressed (e) Wanted (w)

22. The FIRO-B Model Expressed (e) Wanted (w)

23. The FIRO-B Model Expressed (e) Wanted (w)

24. The FIRO-B Model Expressed (e) Wanted (w)

25. Administering the FIRO-B

26. FIRO-B Administration-General • Average time = 10 minutes • 54 Items • Six questions with nine variations • Group or individual administration • Guttman scoring method • Self-scorable/on-site scoring

27. FIRO-B Administration-Specific • Establish a non-threatening atmosphere • Give an overview of the purpose • Emphasize non-judgmental/developmental • Repetitive items yet independent • Pass it out/others sit quietly • Prediction of scores before scoring

28. Revised Self-Scorable (10 Minutes) “ Some items may seem similar to others. However, each item is different, so please answer each one without regard to the others or without trying to be consistent.”

29. Two Dimensions of Interpersonal Needs • Inclusion • recognition • belonging • participation • Control • influence • leading • responsibility • Affection • closeness • warmth • sensitivity • Expressed • Behavior • what I prefer to do • how much I initiate • observable action eI eC eA • Wanted • Behavior • how much I want • others to initiate • how much I prefer • to be the recipient wI wC wA

30. FIRO-B Individual Cell Scores: View Your Personal Cell Scores eA expressed affection eC expressed control eI expressed inclusion • 0, 1, 2 LOW Behaviors are rarely displayed by you • 3, 4, 5, 6 MEDIUM Behaviors will be a noticeable characteristic of you, but only some of the time • 7, 8, 9 HIGH Behaviors are a noticeable characteristic of you in most situations wA wanted affection wC wanted control wI wanted inclusion

31. Strength of Your Interpersonal Needs: Total Need for Inclusion Total Need for Control Total Need for Affection Highest Score = Most comfortable interpersonal area  Need area you will be the least willing to sacrifice in social situations Situations that satisfy this need will be those you return to often Low = 0 to 5 Medium = 6 to 12 High = 13 to 18

32. Total Behavior: Expressed 0 to 7 (Low) 8 to 19 (Medium) 20 to 27 High

33. Total Behavior: Wanted 0 to 7 (Low) 8 to 19 (Medium) 20 to 27 High

34. Total Behavior Expressed Needs > Wanted Needs • keep others at a distance to avoid unwanted behaviors • only accept behaviors from particular people • mislead people making conclusions based on expressed behavior Expressed Needs < Wanted Needs • may feel inhibited • may be dissatisfied that you are not getting what you want • could grow attached to people who give you what you want Expressed = Wanted • may be cautious

35. Strength of Your Interpersonal Needs: Overall Need Score(page 7) See Bottom Right-Hand Corner 0-15 LOW Involvement with others not primary source of need satisfaction. Intellectual stimulation or solitary pursuits predominate. 16-26 MEDIUM-LOW Involvement sometimes a source of satisfaction, depending on people and context. 27-38 MEDIUM-HIGH Involvement is usually source of satisfaction. 39-54 HIGH Involvement with others enjoyable and satisfying.

36. Patterns of Need Fulfillment--Inclusion (page 10) High Expressed Inclusion (eI) Low Expressed Inclusion (eI) High Wanted Inclusion (wI) Low Wanted Inclusion (wI)

37. Patterns of Need Fulfillment--Control (page 11) High Expressed Control (eC) Low Expressed Control (eC) High Wanted Control (wC) Low Wanted Control (wC)

38. Patterns of Need Fulfillment--Affection (page 11) High Expressed Affection (eA) Low Expressed Affection (eA) High Wanted Affection (wA) Low Wanted Affection (wA)