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Presenting Financial Aid Award Letters Online

Presenting Financial Aid Award Letters Online

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Presenting Financial Aid Award Letters Online

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  1. Presenting Financial Aid Award Letters Online Natalie Seever Financial Aid Systems Analyst

  2. Overview • What is an Award Letter? • Why put letters on the web? • Benefits • Marketing Plan • Survey Results • How its done – The Flow • Finale – The Letter

  3. Award Letter Definition • An award letter is a formal offer of financial aid presented to the student for the upcoming award year. • It lists all awards, including grants, scholarships and loans, approved for the student.

  4. Why Put Letters on the Web? • Meet students desire to transact online • Increase letter turnaround time • Eliminate PowerFAIDS limitations

  5. #1 Reason Get financial aid money to students as quickly and conveniently as possible!

  6. The Benefits • Increased letter turnaround • Reduced printing & postage costs • Reduced manual work

  7. Marketing Plan • Introduction of other financial aid web pages • Entering vs. Returning students • Postcards • Emails • Survey

  8. The Survey Says… SUCCESS!

  9. Survey Numbers • 95.6% - Above average approval rating • 91% - Students that have responded to letters posted on web

  10. Survey Feedback • Positive feedback • Convenient • Easy to use • Change feedback • Printing • Award changes • Confirmation

  11. The Flow • Export – Data file, intended for Word letter merge, exported from PF batch utility to shared drive • Load – Custom program loads data into db tables • Pending – Student views pending letter • Response – Student submits letter online • Processed – Letter data is fed back into PowerFAIDS nightly

  12. The Letter Drum role please…

  13. Questions? Contact Info: NatalieSeever@MissouriState.edu Financial Aid Systems Analyst Computer Services – MIS 417.836.3022