About Client The client is a renowned name in Europe as a well-respected Real Estate organization with massive clientele. The client was in need of an industry specific enterprise application that can handle end to end process of property administration in line with customer management and flawless internal communication. Industry related Legal Compliance Management was also supposed to be governed though the same application.
Challenges • The client did not have any effective data management system to store and process the huge database of customers as buyers and sellers as well as of properties • Manual entries of enormous properties to popular real estate web portals were already the tedious task. Keeping the sync between their own database and other properties displayed on web portals was even more challenging • Mapping of property details with each customer’s specific requirement and sharing the relevant information through email communication was an exhausting process. • Apart of data management and processing, cost effective data storage was another requirement as client had continually increasing data loads of big sized property pictures for display purpose and purchase deed documents as a part of legal compliance
Solution • A highly customized Real Estate Management solution using Microsoft Dynamics 365 with precisely developed exclusive features • Distinctive Purchase (Property) – Lead – Opportunity model in line with client’s industry specific workflow related to Property Purchase and Contract Management • Property Categorization, multi-layer Search feature, Emailing, Customer based and property based transaction tracking, Owner of Contact concept • Plug Ins for: creation of personalized (i) hard copy of letters in mass (ii) softcopy of customized property portfolio • XML Structure based functionality for straight property information broadcasting to multiple web portals in line with immo standards. Importing too enabled • Cost effective and load free storage of high volume data: Azure blob storage, auto synced SharePoint document management system
Business Benefits • The client is awarded for operational excellence by respected authorities in their domain • Extremely user friendly nature of the application made the roll out a very easy process for the client’s staff. The overall human resource productivity increased up to 70%
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