Training Skills

1. Training Skills Roles of a Trainer What a Trainer Should Do Well Feedback & Evaluation

2. Your Roles as a Trainer

4. Planning Role • designs the learning experience

5. Expert Role • transmits information

6. Instructor • directs the learning situation

7. Facilitator • Helps the group to get to an agreed endpoint and helps learning take place

8. Resource Person • Provides materials & information

9. Model Role • Models or influences behavior & values

10. Co-Learner • learns along side the trainee

11. What a Trainer Should Do Well Understands basic teaching methods and applies this knowledge Communicating Facilitating Presenting (separate sessions)

12. Communication “Communication is an exchange, not just a give, as all parties must participate to complete the information exchange.”

13. The Interpersonal Gap Model* A’s observable actions Pass through filters and are transformed Into… Pass through filters and are transformed Into… A’s private intentions B’s private interpretations *Based on the work of John Wallen, PhD.

14. What are YOUR filters? Religion Work Background Education Values Gender Income Age Birth Order Sexual Orientation Marital Status Ethnicity Organizational Role Family Norms Physical Abilities

15. exercise

16. Why do we listen badly? • Lack of interest • Criticising speaker’s delivery • Boring subject, prejudices • Too long • 100 things to do • Hunger, or some other discomfort • Distractions/noisy environment

17. Your Communication Style To use your communication style better, or to adapt it to different audiences, understand your style and its impact

18. Who is a Facilitator? • A person who helps a group to work together in a collaborative way, by focusing on the process of how the group members work together • Helps the group to get to an agreed endpoint and helps learning take place (both for the group and for individuals within it)