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IVR technologies and Improving Customer Service

IVR(Interactive Voice Response) is a great technology for businesses to work relentlessly and improve their customer service. It can also help businesses to get the best approach towards customers and reduce time and money.

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IVR technologies and Improving Customer Service

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  1. CLOUDSHOPE TECHNOLOGIES IVR Technologies to improve Customer Service. Enhancing Customer Experience and Efficiency CloudShope Technologies Pvt Ltd

  2. Agenda 3 About the Company 8 Future trends of IVR(AI) 4 What is IVR? 9 Multimodel Interaction 5 Benefits of IVR 10 Conclusion 6 Key components 11 Contact Information 7 Best practices

  3. About the Company CloudShope Technologies aspire to help businesses with Cloud Telephony. We work to deliver quality service to get the benefit for new changes in IT and telecom sector. All the services are accesible through one integrated cloud platform. Whether you are using an IP desk phone, a soft phone from your notebook or tablet, a mobile app on your smart phone or just by your internet setup, you can quickly access any of our cloud contact centers and cloud telephony solutions for service.

  4. A technology that allows people to interact through a computer generated voice Businesses can provide self service opportunities to customers for instant services. What is IVR? Predictive behavioural rotuting enables customers to get services based on their past interactions Interactive Voice Response Offering services like FAQs, knowledge bases empower customers to solve problem on their own offering services through various channels give customers an ease to select most convenient platform for them

  5. Improved Customer experince IVR gives the felxibilty to customers to quickly and easily find the information they need. Benefits of IVR Reduced Wait Times IVR can quickly find the customer wants and route them to most appropriate agent, reducing wait times Increased Efficiency By quickly identifying the needs, the Agent’s time is reduced and efficiency is increased IVR is becoming increasingly popular in customer service industry. Key benfits of IVR allow customer to get an ease of experience. Cost Saving By reducing the number of calls, that require human intervention can help in reducing overall cost. Scalability IVR system can handle large number of calls, allows companies to scale their customer services. 24/7 Availability IVR system help people to connect anytime because of different time zone and business hours

  6. Key Components of Effective IVR Interactive Voice Recognition: Get connected with a computer generated interface. Text to Speech: Enables user to convert text into spoken words. Menu System: Allows customer to navigate through different options. Call Routing: Transfer call to appropriate agents Reporting and Analysis: Make data according to customer’s interactions

  7. Best Practices for IVR Keep menus simple and easy to navigate Provide clear and precise Instructions Offer multiple options for self Service Use Natural Language processing to understand customer inquireis. Regularly update with new information and features

  8. Future Trends of IVR Artificial Intelligence in IVR CloudShope AI services help companies create AI solutions. Businesses can use artificial intelligence services to create digital virtual agents, chatbots, and predictive agents.

  9. Multimodel Interactions Voice Customer will be able to interact with voice, text and other modalities Text Call

  10. IVR technology can be a powerful tool for improving customer service and business efficiency. By continously updating , businesses can leverage IVR to create positive experience for their customer. Conclusion

  11. Thank You CloudShope Technologies Pvt Ltd CloudShope Technologies Pvt. Ltd. 212A, Tower B, Second Floor, Ithum Tower, A40, Sector 62, Noida , Uttar Pradesh 201301, India info@cloudshope.com 9027890278 1800-313-8282

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