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Insert local logo here. Practical Tools for Point-of-Dispensing Site Training and Client Communication . APC Road Show Orlando FL July 2009. Who we are Cambridge Materials Pictograms Dispensing Site Planning Trainings for Dispensing Sites Personal Preparedness Upcoming Materials.

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  1. Insert local logo here

  2. Practical Tools for Point-of-Dispensing Site Trainingand Client Communication APC Road Show Orlando FL July 2009

  3. Who we areCambridge Materials Pictograms Dispensing Site PlanningTrainings for Dispensing SitesPersonal PreparednessUpcoming Materials

  4. Getting to know you How prepared is your general population? Who are your vulnerable populations? What methods do you use for dispensing sites?

  5. Cambridge APC Multi-disciplinary team Continual engagement in Assessment of preparedness needs and gaps Generation of solutions for local public health Promotion of APC program and products Utilizing learning laboratory

  6. Massachusetts Public Health Emergency Preparedness Regions

  7. PHP Region 4b Community Characteristics • Population of communities range from 7,261 to 101, 355 residents • Great diversity in local government structures • Public health departments range from 2 to 63 full time employees

  8. Local Preparedness Planning Realities • Federal/state mandates for local public health emergency response planning • Limited capacity and training of local public health departments

  9. Cambridge APC Products • Regional Dispensing Sites • Planning • Communication Tools • Trainings • Evaluation • Mutual Aid for Public Health • Model legislation for regionalization • Regional Epidemiology

  10. Who we areCambridge Materials Dispensing Site PlanningTrainings for Dispensing SitesPersonal PreparednessUpcoming Materials

  11. Prepare Clients for POD Experience • Information: • What will happen • How will it happen • What they will be asked • Delivery: • Perceive • Understand • Personally Applicable

  12. Special Effort for Special Populations • Identify the groups within the at-risk population with special needs • Determine resources available/needed to serve these groups • Initiate the special populations plan

  13. Population Vulnerability • Physical disability • Cognitive disability • Language barrier (e.g., English, literacy) • Conditional impairments • Mental noise • Environmental barriers • Trust • Knowledge barriers

  14. A Preparedness Paradigm Shift • Many will be “vulnerable” in an emergency • Specialized services deters those with “special needs” • Specialized preparedness is unsustainable for local health Access Umbrella

  15. Universal Design in Our Lives Source: http://www.design.ncsuedu/cud/about_ud/udprincipleshtmlformat.html#top

  16. Making Dispensing Sites Universally Accessible • Physically accessible • Information to communicate to many • Information to exchange interpersonally

  17. Universal De-SIGN Communicate through trusted sources Identify station purpose with a picture Simple one-word station description Provide language translation

  18. Mass Communication: Signage • Outlines Service & Process information • Identifies station purpose • Improves efficiency • Decreases anxiety • Expands usability • Increases access to service

  19. Pocket Communicator • Worker to client • Internal communication tool • Clerical & clinical functions • Does not replace other forms of communication

  20. Language Barriers • Identifies barriers early • Provides client with visual reassurance • Affords easier access to translation

  21. Provide Directions “Please go to the blue Children area.”

  22. Key Concepts

  23. Cambridge APC Sign Requests

  24. Who are we?Dispensing Site PlanningPictogram DevelopmentTrainings for Dispensing Sites Personal PreparednessFuture Products

  25. Behavioral Health? Mental Health Counseling Behavioral Health Support

  26. Children – before

  27. Children – after

  28. Who are we?Dispensing Site PlanningPictogram DevelopmentTrainings for Dispensing SitesPersonal PreparednessFuture Products

  29. Session 1 The Mechanics

  30. Lesson Framework

  31. Goal & Objectives • Knowledge • Job Action Sheets • Incident Command/Management Principles • Fundamental Tasks • Skills • Serving clients with varying language, physical, and cognitive abilities • Teamwork

  32. Session 2: Facilitating Clients

  33. Lesson Framework

  34. Training Outcomes • Knowledge • Skills • Teamwork

  35. Training Resources Trainer guide Training materials Evaluation tools

  36. Who are we?Dispensing Site PlanningPictogram DevelopmentPOD TrainingsPersonal PreparednessFuture Products

  37. Accessible Personal Preparedness

  38. Accessible Personal Preparedness

  39. Accessible Personal Preparedness

  40. Accessible Personal Preparedness

  41. Who are we?Dispensing Site PlanningPictogram Development Trainings for Dispensing SitesPersonal PreparednessFuture Products

  42. MAVEN Exercise Evaluation Training Epidemiology Just in Time Training Health Data Reports Tool Alternate Care Site Signs Decontamination Unit Signs Product Recall tool Cambridge APC Tools in development

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