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Voice Over IP (VoIP) The New Generation of Phones

Voice Over IP (VoIP) The New Generation of Phones Concordia University Important Note

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Voice Over IP (VoIP) The New Generation of Phones

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  1. Voice Over IP (VoIP)The New Generation of Phones Concordia University

  2. Important Note This PowerPoint slide show contains important instructions within the Notes area. You cannot see these from your web browser. To properly view the slide show, download it and open it with PowerPoint itself.

  3. The Way it Was Two Systems. Two Protocols. Two Networks. Two Wall Jacks. Two Sets of People to Call

  4. Voice over Internet Protocol (VoIP) Your new phone digitizes your voice, making it simple computer data like all other Internet traffic

  5. The Way it is Now Computer is plugged into your phone. Phone is plugged into data port with the green sticker

  6. The Way it is Now One, improved Data Network within Concordia. Owned and Operated by Concordia

  7. The Cisco IP 7970

  8. So, Let’s get started…

  9. Make a Hands-Free Call - 1 8918 8919 8920 8921 8922 8923 8924 8925 8926 8927 8928

  10. Make a Hands-Free Call - 2 8918 8919 8920 8921 8922 8923 8924 8925 8926 8927 8928

  11. Putting a call on Hold - 1 8918 8919 8920 8921 8922 8923 8924 8925 8926 8927 8928

  12. Putting a call on Hold - 2 8918 8919 8920 8921 8922 8923 8924 8925 8926 8927 8928

  13. Consult 3rd Party - 1 8918 8919 8920 8921 8922 8923 8924 8925 8926 8927 8928

  14. Consult 3rd Party - 2 8918 8919 8919 8921 8922 8923 8924 8925 8926 8927 8928

  15. Connect Caller & 3rd Party - 1 8918 8920 8919 8921 8922 8923 8924 8925 8928 8926 8927

  16. Connect Caller & 3rd Party - 2 8918 8919 8920 8921 8922 8923 8924 8925 8926 8927 8928

  17. Transfer a Call - 1 8918 8919 8920 8921 8922 8923 8924 8925 8926 8927 8928

  18. Transfer a Call - 2 8918 8920 8919 8921 8922 8923 8924 8925 8928 8926 8927

  19. Transfer a Call - 3 8918 8919 8920 8921 8922 8923 8924 8925 8926 8927 8928

  20. Call Waiting - 1 8918 2 1 8919 8920 2 2 1 8921 8922 8923 1 8924 8925 8926 8927 8928

  21. Call Waiting - 2 8918 2 8920 8919 2 8921 1 8922 8923 2 1 1 8924 8925 8928 8926 8927

  22. Call Waiting - 3 8918 1 8919 8920 1 1 8921 8922 8923 2 2 2 8924 8925 8926 8927 8928

  23. Conference Calls - 1 2 8918 3 1 8919 8920 2 1 8921 8922 8923 2 1 8924 8925 8926 8927 8928

  24. Conference Calls - 2 8918 8920 8919 8921 2 1 8922 8923 3 1 2 1 8924 8925 2 8927 8928 8926

  25. Conference Calls – 3 8918 1 3 2 8919 8920 1 2 1 2 8921 8922 8923 8924 8925 8926 8927 8928

  26. Missed, received, placed calls • Press Directories button (book icon) • Use Navigation to highlight missed, received or placed calls • Press Select soft key or touch screen • Use Navigation to scroll through calls • Press Dial to call an internal number, or EditDial to add a ‘9’ or ‘1’ to an external number

  27. Internal Directory • Press Directories button (book icon) • Navigate to Corporate Directory • Press Select soft key or touch screen • Enter first or last name using dial pad – keep pressing a letter key to toggle between letters • Press Search soft key or touch screen • Press Dial to call the person

  28. Meet Me Conference • Callers dial into a conference call • Requires special tel. number from IITS • To Establish: • Lift handset • Press More soft key or touch screen • Press MeetMe soft key or touch screen • Dial assigned Meet Me number

  29. Using the Web Interface www.myconcordia.ca

  30. Web Interface Choices www.myconcordia.ca

  31. Change your PIN Initial Default PIN: 12345

  32. Forward Calls

  33. Speed Dial

  34. IP Phone Services

  35. My Address Book

  36. IP Phone Services

  37. Fast Dial

  38. Add to My Address Book

  39. Add to Fast Dial

  40. Add to Fast Dial

  41. Help • See your department Coordinator • Visit the IITS Web site at: http://voip.concordia.ca • Call the IITS help line at: 7613 • Send e-mail to: help@concordia.ca

  42. Thank you !

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