1 / 8

Compelling Live Chat Statistics For 2018 For Businesses

With Fibotalk, learn about live chat statistics for 2018 that will give your business an idea of just how important live chat and personal customer support is. Taken from various sources, these statistics will help global organisations as well as smaller businesses know importance of using a website live chat tool. https://www.fibotalk.com/live-chat/

Fibotalkchat
Télécharger la présentation

Compelling Live Chat Statistics For 2018 For Businesses

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Compelling Live Chat Statistics For 2018 Your Business Needs To Consider

  2. Live chat provides better customer satisfaction 92% customers feel satisfied when they use the live chat feature. Source: https://www.inc.com/nicolas-cole/the-power-of-live-chat-5-surprising-statistics-that-show-how- consumers-want-thei.html

  3. 51% of consumers say a business needs to be available 24/7. Source: https://www.inc.com/nicolas-cole/the-power-of-live-chat-5-surprising-statistics-that-show-how- consumers-want-thei.html

  4. 42% of consumers say that they prefer live chat functions because they don't have to wait on hold. Source: https://www.inc.com/nicolas-cole/the-power-of-live-chat-5-surprising-statistics-that-show-how- consumers-want-thei.html

  5. Live chat improves retention and conversion rates There is a 92% retention among companies with a well-crafted customer service approach. Source: https://www.conversocial.com/blog/the-top-5-customer-service-stats-and-trends-for-2018

  6. Website visitors are 82% more likely to convert to customers if they’ve chatted with you first.

  7. Live chat can personalize customer support 52%of consumers are likely to switch brands if a company doesn’t make an effort to personalize communications with them.

  8. Looking for a live chat software for your website? https://www.fibotalk.com/live-chat/

More Related