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Live Chat PowerPoint Presentation

Live Chat

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Live Chat

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  1. Live Chat “Over 60% of U.S. online shoppers prefer Live Chat to have their questions answered prior to purchase.”† † Source: “Optimizing the e-commerce experience” - eMarketer, October 2009

  2. Live Chat Quick and Easy Set-up Step 1: Icons & Logo Select your customizable Live Chat icons and chat window Customizable

  3. Live Chat Quick and Easy Set-up Step 2: Link Code Cut and paste HTML code into your website

  4. Live Chat Quick and Easy Set-up Step 3: Done! Chat with your customers Customizable

  5. Live Chat Knowledge Base Set-up and utilize pre-generated responses to increase the efficiency of your chat sessions

  6. Live Chat Reports Review and analyze your chat sessions.

  7. Live Chat Additional Features No downloads or plug-ins Web-based application Customer chat history Ticket search & management Chat survey Transfer chat Monitor chat Operator status controls Multi-chat capability Many customizable features

  8. Live Chat To find out more, ask us for details… Only $29.95 / month / operator

  9. Inbound Email “Less than 45% of companies surveyed responded to their customer service emails and of those, only 29% responded within 24 hours!”* * Source: “Continued Decline in Email Responsiveness Creates Enormous Opportunity” Hornstein Associates, July 2009

  10. Inbound Email Benefits Increase “actual” delivery rates Customer retention Operational efficiency Time-saving data processing Improved list management Low point of entry cost Easy to use Better / faster customer service communication

  11. Inbound Email The Inbound Email Workflow

  12. Inbound Email How It Works Forward inbound messages to Bamboo Cricket Review and categorize messages Route / respond to customer communications Process data changes

  13. Inbound Email Set-up is simple… Program Evaluation Reply Matrix Development* Application Set-up Turn on Inbound Forwarding Test & Launch! * Defines the business rules and actions for inbound email and data handling

  14. Inbound Email Selected Features Clean and easy interface navigation User-defined custom categories Integrated spam filters Flexible business rules Statistics and Efficiency Reporting Auto filtering of most out-of-office messages Manage emails from multiple domains / business units Ability to “thread” conversations, so any future tickets received are automatically linked back to the original ticket

  15. Inbound Email Selected Features Intelligent “correct” email address detection (instead of postmaster@ address) Various integrated parsing options Seamless data integration options with ESP, CRM… User-defined custom templates, knowledge base and data processing lists

  16. Inbound Email To find out more, ask us for details… From as low as $49.95 / month