Mobility Management MTAP PHOENIX, AZ December 3, 2009 James J McLary McLary Management

1. Mobility Management MTAP PHOENIX, AZ December 3, 2009 James J McLary McLary Management

2. SAFETEA - LU Coordinated Planning Mobility Management 80/20 Federal matching

3. The Vision Enhancing customer access to transportation services through partnerships and collaboration Disaggregated service delivery Integration of transportation and Land use FOCUS ON THE CUSTOMER The Mobility Management Plan assumes there will be multiple providers, including private, private-non-profit, public and institutional providers. Everyone should know that customer service is the prerequisite to successful service. The agencies must keep their customers first in their mind. Give an example of where you have received good customer service and where you have had bad customer service. The Mobility Management Plan assumes there will be multiple providers, including private, private-non-profit, public and institutional providers. Everyone should know that customer service is the prerequisite to successful service. The agencies must keep their customers first in their mind. Give an example of where you have received good customer service and where you have had bad customer service.

4. The Mobility Management Concept Service Management & Development Vehicles Movement of People System Development & Management Land use TOD, Livable communities Green Mobility Management functions include both service delivery management system development. The Mobility Manager does not have to be, and in many respects it would be better if they were not, service providers. The current emphasis on “greening” fits right in to the MM concept. Mobility Management functions include both service delivery management system development. The Mobility Manager does not have to be, and in many respects it would be better if they were not, service providers. The current emphasis on “greening” fits right in to the MM concept.

5. Service Management & Development Mobility Management includes all modes of transportation. The goal is to match demand with existing resources. These resources might be transit agencies, human service agencies, cities, states, private foundations, volunteer programs. Many programs don’t want to coordinate, because their client, customer is “special” There are also eligibility requirements of programs that must be coordinated Often times it can be as simple as lack of leadership Mobility Management includes all modes of transportation. The goal is to match demand with existing resources. These resources might be transit agencies, human service agencies, cities, states, private foundations, volunteer programs. Many programs don’t want to coordinate, because their client, customer is “special” There are also eligibility requirements of programs that must be coordinated Often times it can be as simple as lack of leadership

6. System Development & Management Planning Transportation - Regional Land Use – Livable Communities TOD Demand Management HOV/HOT Congestion Pricing Regulatory Barriers Telecommuting, Flex hours Land Use planning and Transportation planning should be linked together to form a coordinated community planning effort. The two different planning functions are often separate and independent. The goal of Mobility Planning is to closely link the two planning efforts. Land Use planning and Transportation planning should be linked together to form a coordinated community planning effort. The two different planning functions are often separate and independent. The goal of Mobility Planning is to closely link the two planning efforts.

7. United We Ride The United We Ride campaign is an effort of the Federal Government to coordinate Human Service transportation programs. This program kicked off in February 2004. The United We Ride campaign is an effort of the Federal Government to coordinate Human Service transportation programs. This program kicked off in February 2004.

8. Coordinating Council on Access and Mobility CCAM Policies: Vehicle Sharing Coordination Performance Evaluation Technology Cost sharingCCAM Policies: Vehicle Sharing Coordination Performance Evaluation Technology Cost sharing

9. Non-Federal Association Actions APTA CTAA TLPA NRC Advocacy Organizations – CIL PVA Easter Seals PA/NCST There are many non-federal agencies and associations that are promoting mobility management and coordination of services. TCRP estimated there is a savings of over $700 with coordination of services. Oh, by the way there is also an association of associations.There are many non-federal agencies and associations that are promoting mobility management and coordination of services. TCRP estimated there is a savings of over $700 with coordination of services. Oh, by the way there is also an association of associations.

10. Family of Services Public Transit Bus/Rail ADA Route Deviation Service Routes Demand Response We all know fixed route Some systems have both FR and demand responsive Demand responsive is like same day taxi service – Tyler, TX Service routes connect generators Route deviation eliminates the need for complementary ADA paratransit We all know fixed route Some systems have both FR and demand responsive Demand responsive is like same day taxi service – Tyler, TX Service routes connect generators Route deviation eliminates the need for complementary ADA paratransit

11. Family of Services (cont.) Taxis Hourly Rental Cars Ridesharing/Carpooling Slugging - Instant carpools Guaranteed Ride Home Transportation Management Associations Volunteer Programs Each of the activities will be discussed in the next two slides. Each of the activities will be discussed in the next two slides.

12. Non-Traditional Aspects ITN – Ride bank Travel Banks Travel Navigators Tele-commuting Tele-commuting Centers Each of the activities will be discussed. Each of the activities will be discussed.

13. Technology Automatic Vehicle Location - GPS Electronic Fare Collection/Payment Scheduling and Dispatch/ MDT / MDT Transit Security Transit/Fleet Management Traveler Information - Google Automatic Vehicle Location (AVL)/Global Positioning (GPS) The benefits reported by recipients with AVL systems include: the ability to pin-point the location of vehicles in real-time, improved employee efficiency, enhanced personnel management, better-quality customer service, the ability to more easily readjust routes and schedules, and an increased ability to monitor system performance. Recipients with GPS reported an ability to track vehicle speeds and improve system safety and security by more effectively investigating collisions and vehicle speed complaints. Electronic Fare Collection/Payment (EFC) JARC recipients reported a variety of benefits from EFC systems including: improved financial controls, a reduction in pilferage, decreases in drivers’ work loads, improved reporting data, and reduction/prevention of fraud. Scheduling and Dispatch (S&D)/Mobile Data Terminal (MDT) Benefits derived from S&D systems are varied. Some benefits are: increased abilities to meet local needs, streamlined billing and management reporting, improved responsiveness to rider requests, overall improvement in customer service, paperwork reduction, overall improvement in system efficiency, and more effective and efficient routing and scheduling. Installation of MDTs has provided additional abilities including: increased communication tools, better techniques to check and monitor causes of accidents, and improved preventive maintenance processes. Blackberries, cell phones, Transit Security (TS) TS systems allow for improved reporting, better monitoring of emergencies; reduction and in some instances eliminate fraudulent accident claims; and more effectively monitor onboard activities on vehicles using cameras. Transit/Fleet Management (TM) Improved reporting recipients to help improve system-wide operating efficiencies. Specific benefits include: improved record keeping, upgraded maintenance processes, and the ability to increase ridership. Traveler Information (TI) Benefits from operational TI systems reported by recipients include: improved customer service, increased safety and security, and improved organizational images. Google transit Automatic Vehicle Location (AVL)/Global Positioning (GPS) The benefits reported by recipients with AVL systems include: the ability to pin-point the location of vehicles in real-time, improved employee efficiency, enhanced personnel management, better-quality customer service, the ability to more easily readjust routes and schedules, and an increased ability to monitor system performance. Recipients with GPS reported an ability to track vehicle speeds and improve system safety and security by more effectively investigating collisions and vehicle speed complaints. Electronic Fare Collection/Payment (EFC) JARC recipients reported a variety of benefits from EFC systems including: improved financial controls, a reduction in pilferage, decreases in drivers’ work loads, improved reporting data, and reduction/prevention of fraud. Scheduling and Dispatch (S&D)/Mobile Data Terminal (MDT) Benefits derived from S&D systems are varied. Some benefits are: increased abilities to meet local needs, streamlined billing and management reporting, improved responsiveness to rider requests, overall improvement in customer service, paperwork reduction, overall improvement in system efficiency, and more effective and efficient routing and scheduling. Installation of MDTs has provided additional abilities including: increased communication tools, better techniques to check and monitor causes of accidents, and improved preventive maintenance processes. Blackberries, cell phones, Transit Security (TS) TS systems allow for improved reporting, better monitoring of emergencies; reduction and in some instances eliminate fraudulent accident claims; and more effectively monitor onboard activities on vehicles using cameras. Transit/Fleet Management (TM) Improved reporting recipients to help improve system-wide operating efficiencies. Specific benefits include: improved record keeping, upgraded maintenance processes, and the ability to increase ridership. Traveler Information (TI) Benefits from operational TI systems reported by recipients include: improved customer service, increased safety and security, and improved organizational images. Google transit

14. Where is it working? Maricopa County, AZ Buffalo, NY Lower Savannah COG Wisconsin Florida State

15. Maricopa County, AZ Mobility in the broadest sense Not just transportation, all aspects of mobility Coordination is just a piece 25 recommendations The instructor will discuss the case study in detail. Maricopa is one county where the “total” transportation issue of mobility is addressed. This is one application of mobility in it’s purest form. The instructor will discuss the case study in detail. Maricopa is one county where the “total” transportation issue of mobility is addressed. This is one application of mobility in it’s purest form.

16. Buffalo, NY Private-for-profit 2 counties Maintenance Training Medicaid Brokerage I & R – Developing Software

17. Lower Savannah COG Six Rural Counties 2 Mobility Managers Sharing Vehicles >300 Medicaid System’s Transformation Site & MSAA Site Central Clearing House I & R (Information and Referral) Contracting for Services - 5310

18. State of Wisconsin Used 5317, 5316, and STRAP to fund 29 mobility managers in 2008 In 2009, they had 48 MM People located in CIL, CAP, Aging Offices, Counties, transit agencies, etc. Local decisions All types of programs - car sales and repair, car pooling, volunteers, vouchers, travel training WisDOT support, training, Google site Ingrid Koch, Wisconsin’s program manager for New Freedom and the Mobility Management Training Program will discuss their projects in greater detail in a few moments. Ingrid Koch, Wisconsin’s program manager for New Freedom and the Mobility Management Training Program will discuss their projects in greater detail in a few moments.

19. Florida State Statutory Chapter 427 LCB/CTC All 67 Counties Participate Seven State Agencies 7 Members at Large (e.g., citizens, private for-profit)

20. Challenges “I believe that one of the most important things we as industry leaders must do is to ask ourselves: “What business are we in?” For example, private passenger railroads like the Pennsylvania and New York Central, among the most powerful business a century ago, are now extinct. Why? Because they failed to adapt. They had what I call “marketing myopia.” They viewed themselves as being in the railroad business instead of the people business. Don’t think mode…think people!”[1] [1] James Simpson, Community Transportation, Fall 2006, Washington DC 20005, page 24 This is the concluding slide so the Instructor needs to hit it The instructor will offer a challenge to the participants to become Mobility Managers. The challenge will be to be creative and intuitive. This is the concluding slide so the Instructor needs to hit it The instructor will offer a challenge to the participants to become Mobility Managers. The challenge will be to be creative and intuitive.

21. WHERE DO WE GO?? HOW CAN WE IMPROVE MOBILTY IN OUR CITIES AND RURAL AREAS?