ICT and Global Supply Chains Bernard A. Courtois President and CEO, Information Technology Association of Canada Presented at the Symposium on Cross-Border Supply of Services Geneva – April 28-29, 2005
Sales Services HR Services Investment Services Marketing Services Design Development Manufacturing Marketing Sales Support Consulting Services Human Resources IT & Support Design Services Manufacturing Services Network Services Development Services Legal Services “Office” Services Support Services IT Services from Product to Services Economy Specialized Services Economy Integrated Product Economy Not Service Economy This is about service cost minimization © Orbit IQ 2005 etc...
United Nations Conference on Trade and Development (UNCTAD, September 2005) “While the offshoring of services is still in its infancy, the tipping point may be approaching rapidly. Offshoring represents the cutting edge of the global shift in production activity, giving rise to a new international division of labour in the production of services.”
ICT and Global Supply Chains • ICT enables outsourcing of business processes • ICT enables global supply chains • Telecom, digitization and consulting • ICT a lead user of both, e.g. • Computers, telecom, software, semiconductors, R&D
Global Supply Chains: Win-Win? • Improve quality and cost • Stimulate economic growth and control inflation • Require adaptation • Growing importance not reflected in trade agreements