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How to Reduce Costs in a Call Center

To succeed in a highly competitive market businesses strive hard to provide customer service through a contact center or a call center. But, setting up a call center division internally can put a huge financial burden on the company which might in turn compromise its quality of customer care. The presentation deals with the methods that businesses can adopt to reduce call center costs. <br><br>Invensis Technologies provides effective Customer Care Call Center Outsourcing Services that will be highly beneficial in creating satisfied and loyal client base that will ensure positive referrals for your business. By partnering with Invensis technologies, you will be able to build the brand value of your business and implement an effective Customer Relationship Management (CRM) strategy. (http://www.invensis.net).<br><br>Invensis Technologies is an ISO certified and a leading Call Center Outsourcing Company that effectively addresses all the needs of your customers through various services such as billing support, order management and processing, claims processing, returns and refunds, service dispatch and delivery. For more details please visit:<br>http://www.invensis.net/call-center-outsourcing/outsource-customer-care-call-center-services.php<br><br>To find out more about our services and benefits of partnering with us, please contact us at sales{at}invensis{dot}net or you can call us from US 1(302)-261-9036 ; UK 44 203 411 0183 ; AUS 61 3 8820 5183 ; IND 91 80 41155233.

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How to Reduce Costs in a Call Center

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  1. To succeed in a highly competitive industry, businesses have to provide seamless customer service through a call center.

  2. But setting up a call center division internally is expensive and might compromise the quality of customer care.

  3. Here are 6 Ways to Reduce Costs in a Call Center…

  4. 1.Analysis of Expenses

  5. Analyzing expenses which are essential and ones which are not can really help in controlling costs.

  6. For example, hiring additional customer service representatives only when required can help in reducing expenses.

  7. 2.Monitor Customer Service Activities

  8. Analyzing whether interaction of customers with the agents is going good is an important step in ensuring customer loyalty.

  9. Moreover, acquiring new clients is quite expensive and thus keeping existing clients happy must be the top priority.

  10. 3.Pay Attention to First Call Resolution

  11. Well trained agents must know exactly how to deal with the customer’s queries and not transfer the call to another associate.

  12. Customers should be connected to agents who are well versed in dealing with that particular problem.

  13. 4.Investment in Self-Service Technology

  14. Businesses must invest in technology that can reduce operational cost as well as human intervention.

  15. 5.Leverage Digital Communication

  16. Alternate digital communication channels such as emails, social media and website usages are more cost effective than placing a call.

  17. Online surveys, Facebook page feedbacks and analyzing Twitter traffic are more effective in analyzing customer behavior.

  18. 6.Introduce Live Chat

  19. Cost and time of placing a call can be reduced by leveraging text messages and live chats.

  20. Traditional call handling methods are still in use but are not the only available means.

  21. Contact centers can be made cost effective by smartly using customer data.

  22. Integrating customer data with other effective tools such as email, live chat and social media can help in providing seamless customer assistance.

  23. Outsourcing customer service to a well-known contact center can also prove to be quite cost effective for businesses.

  24. Invensis provides a wide range of seamless Customer Care Call Center Outsourcing Services to address the needs of your customers.

  25. Invensis’ End-to-End Call Center Services for Customer Care and After-Sales Support include: • Billing Support • Complaint/Issue Management and Resolution • Order Management and Processing • Product or Service Information • Claims Processing • Returns and Refunds • Service Dispatch and Delivery • Warranty-related Queries, and more

  26. Invensis is an ISO 9001 and 27001 certified company and has served 200+ clients around the world.

  27. To find out more about the services offered and benefits of partnering with Invensis, please contact us atsales@invensis.net

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