1. 1715 Wellington Avenue Winnipeg, Manitoba By: Natalie Lam

2. Company Info. • All food and beverage is supplied by this company • Banquets, Daltons, and Kitchen • Over 12000 people work with Sodexho in Canada • All Hotel related materials supplied by this company • Maintenance, Front Desk, and housekeeping • Over 20000 people work with Fortis properties in Canada

3. Our Mission Statement To create and offer services that contribute to a more pleasant way of life for people whenever and wherever they come together.

4. What did I do? • I was in three departments: • Banquets • Daltons Restaurant • D’s Lounge

5. Banquets • 7 Different rooms: • Elm • Juniper • Maple • Willow • Cedar • Oak • Elm = Evergreen = Maple leaf • Weddings • Corporate Meetings • Reunions • Birthdays • Baby showers • Luncheons • Dinners

6. Some duties for banquets: • Set up (weddings, coffee stations, roll out tables, bar) • Attend to all clients needs • Communicate information to all staff and supervisors (log book) • Serve food courses • Receive groceries (Pepsi, napkins, food) • Buss out rooms and re-set • Stock coolers, mop floors, vacume • Decorate (tule and lights)

7. Daltons Restaurant & D’s Lounge • Restaurant can hold up to 130 customers • Lounge can hold up to 75 customers • There are 15 staff at the restaurant full/part time • Tourists, Corporate, and Locals • Weekly specials, kids menus, wine lists

8. Some duties for Daltons: • Room service • Give tourists local information ( haircuts) • Take food and drink orders • Set up restaurant for next day • VLT slips • Take reservations • Bar prep • Cash outs • Set up/tear down patio • Cater to clients needs as much as possible • Daily chores (vacuum, stock, floor checks)

9. The Management Chart

10. Gains • Learned to communicate to people with language barriers (hearing impaired) • Attended a VLT training seminar • Improved on teamwork skills by working with people I was unfamiliar with • Adapted to a hotel environment with the different clientele • Learned new management styles • Improved on time management skills • Opportunity for employment upon graduation

11. Conclusion

12. Questions?