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We Get By With a Little Help From Our Friends

We Get By With a Little Help From Our Friends. Enhancing Quality Staff May 2, 2007 Marilyn Turner, Hennepin County Library. We Get By With a Little Help From Our Friends. How participation and contribution from customers and staff enhances one public library’s website and builds community.

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We Get By With a Little Help From Our Friends

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  1. We Get By With a Little Help From Our Friends Enhancing Quality Staff May 2, 2007 Marilyn Turner, Hennepin County Library

  2. We Get By With a Little Help From Our Friends How participation and contribution from customers and staff enhances one public library’s website and builds community

  3. A very brief history… • Website selection by staff since 1997 • Online booklist contribution by staff began slowly in 2001 • Summer book reviews by kids and teens since 2001 • Book reviews by adults 2002 – 2005

  4. Staff Participation 2007 Booklists Booklists • BookSpace 115 • TeenLinks 43 • KidLinks 48 • Birth to Six 44 Total 250

  5. Help for Adult Readers Advisory

  6. Help for Teen Readers Advisory

  7. Help for Children’s Readers Advisory

  8. Help for Pre-K Readers Advisory

  9. Staff Participation 2007 Subject Guides Subject Guides • Adults 45 • Teens 23 Guides include: • selected databases & websites • Librarian notes • Links into the catalog • Related classes and events & more

  10. Help when it’s not your expertise

  11. Help when it’s not your audience

  12. Help when it’s hard to keep up

  13. Behind the scenes • At HCL, nearly 100 staff contribute content to the website • Job assignments, not “volunteer” • Most work 1-2 hours/mo. on assigned area • Staff rely on work of colleagues, give feedback

  14. Web-based tools for all staff contributers

  15. Staff can work from any computer

  16. Tools have been improved to suit staff needs

  17. Tools need to be easy to use

  18. Tools need to be easy to use

  19. Customer Contribution 2007 • Web users are increasingly contributors and participants – Web 2.0 • Popular websites allow for input • Amazon reviews • MySpace and Facebook • Netflix queues and sharing • Input enriches these sites • Libraries will benefit from direct customer input • But … it’s kind of scary!

  20. Radical trust “We can only build emergent systems if we have radical trust. With an emergent system, we build something without setting in stone what it will be or trying to control all that it will be. We allow and encourage participants to shape and sculpt and be co-creators of the system. We don’t have a million customers/users/patrons … we have a million participants and co-creators.” - Darlene Fichter, Blog on the Side, 4/2/06

  21. Comments in the Catalog • Comments are: • mini reviews • on any title in the catalog • a “blog” for every book • 5700 comments / 3000 users in the first 11 months • Especially popular with teens • Let's look at some comments

  22. Blogs and Blog Comments • Blogs are used to provide personal touches to webpages and engage discussion • Comments added to blogs go “live” immediately

  23. Blog Comments

  24. Comments in the Catalog / on Blog posts Maintenance • Pre-screened for language • Comments go “live” • Batched every 4 hours and sent as an email message • Reviewed by Web Services staff on a rotating basis • Click a link to hide a comment • “Problem” comments edited

  25. Email sent to review comments

  26. Share a booklist • This feature was developed for BookSpace, launched on 2/14/07  • Customer can build a booklist to share • Booklists don’t go “live” immediately, but are approved by staff daily • Demo of booklists

  27. Help from our patrons • Customers have created and shared over 200 booklists in the first 2 months • Staff create and maintain 250 booklists • HCL now has 450 online booklists How’s that for collaboration!

  28. HCL and MySpace Teens, authors and other libraries check out and chime in! 500 “pass throughs” to TeenLinks each week

  29. Questions?Contact Information Marilyn Turner Manager, Web Services mturner@hclib.org www.hclib.org/extranet

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