12 Uploads

Practical Problem Solving Tips
Practical Problem Solving Tips
  • 407 vues
Essential Leadership Skills and Qualities
Essential Leadership Skills and Qualities
  • 287 vues
Presentation Skills
Presentation Skills
  • 92 vues
Essential Management skills
Essential Management skills
  • 610 vues
Working in a Service Team
Working in a Service Team
  • 63 vues
Effective communication on the service desk
Effective communication on the service desk
  • 193 vues
Managing Customer Expectations - The Ring Ring Conversation
Managing Customer Expectations - The Ring Ring Conversation
  • 194 vues
ISO/IEC 20000 Awareness Workshop
ISO/IEC 20000 Awareness Workshop
  • 482 vues
Marval's innovative continual service improvement approach
Marval's innovative continual service improvement approach
  • 182 vues
Problem Management Overview
Problem Management Overview
  • 265 vues
Marval Release Management - the political process
Marval Release Management - the political process
  • 147 vues
ISO/IEC Audit day Overview
ISO/IEC Audit day Overview
  • 133 vues