12 Uploads

Practical Problem Solving Tips
Practical Problem Solving Tips
  • 400 vues
Essential Leadership Skills and Qualities
Essential Leadership Skills and Qualities
  • 285 vues
Presentation Skills
Presentation Skills
  • 90 vues
Essential Management skills
Essential Management skills
  • 598 vues
Working in a Service Team
Working in a Service Team
  • 59 vues
Effective communication on the service desk
Effective communication on the service desk
  • 188 vues
Managing Customer Expectations - The Ring Ring Conversation
Managing Customer Expectations - The Ring Ring Conversation
  • 192 vues
ISO/IEC 20000 Awareness Workshop
ISO/IEC 20000 Awareness Workshop
  • 477 vues
Marval's innovative continual service improvement approach
Marval's innovative continual service improvement approach
  • 177 vues
Problem Management Overview
Problem Management Overview
  • 247 vues
Marval Release Management - the political process
Marval Release Management - the political process
  • 147 vues
ISO/IEC Audit day Overview
ISO/IEC Audit day Overview
  • 132 vues