FCG Employee Satisfaction Benchmarking Study

1. FCG Employee Satisfaction Benchmarking Study FCG � The Distribution Industry Leader in Market Research for 26 Years

2. FCG Employee Survey Client Testimonial I have worked with Tom O�Connor and the Farmington Consulting Group for over ten years. Tom and his company have been instrumental to the success of Consolidated Supply Co. and how we strategically go about satisfying both our employees (internal customers) and our external customers. Tom and I have specifically partnered on our annual employee feedback surveys for the past ten years we have been working together. Consolidated�s executive leadership finds great value in the Farmington Consulting Group�s survey processes, reports and Tom�s valued guidance in helping us to address employee feedback so that our company can achieve raving fans both internally and externally. In wholesale distribution, employees are a company�s greatest asset. FCG realizes and understands this and has helped us achieve high employee satisfaction by giving us ideas and guidance that we have executed and delivered. I look forward to a continued partnership with Tom and Farmington Consulting Group as we together address our ever challenging and changing employment environment. � Pauline Mueller, SPHR Director of Human Resources Consolidated Supply Co.

3. FCG Capabilities Direct Mail Surveys Online Surveys Conduct Employee Satisfaction Studies for as few as 50 employees and one branch to as many as 5,000 employees and 300+ branches. 3 Survey Analysts and 1 Programmer on staff to ensure quick turnaround and analysis.

4. FCG ESI & EDI Analysis We analyze your survey results by Employee Satisfaction Indexes (ESI�s) and Employee Dissatisfaction Indexes (EDI�s) to highlight which aspects of your company your employees are satisfied with and which aspects need improvement. We are then able to benchmark your ESI results against those of 21 other FCG client distributors.

5. Employee Satisfaction Index (ESI)

6. FCG Survey Method Distribute 3-page survey with cover letter, along with an FCG business reply envelope to your employees. We input your returned surveys into our programmed database and analyze every survey category (People, Engagement, Leadership, Communication, Performance Management, Training & Development, Pay & Benefits, Overall Satisfaction) by: Your total company Each of your branch location Your divisions Employee Type Benchmarking your Employee Satisfaction Index (ESI) results to the median ESI ratings of 21 other distributors. Your survey results will be tabulated and interpreted based upon ESI�s and EDI�s. The ESI and EDI survey data will then be summarized and evaluated accurately and objectively with a detailed action plan to increase employee satisfaction for each of your branch locations.

7. 89% Average Response Rate Research shows survey response rates are higher when an outside research company is used. As a third-party research firm, employees are assured confidentiality and therefore respond candidly and honestly.

8. Farmington Consulting Group Employee Satisfaction Survey(Sample Questions)

9. Farmington Consulting Group Employee Satisfaction Survey (Sample Questions)

10. Farmington Consulting Group Employee Satisfaction Survey (Sample Questions)

11. Farmington Consulting Group Employee Satisfaction Survey(Sample Questions)

12. Farmington Consulting Group Employee Satisfaction Survey (Sample Questions)

13. Written Report: 200-600 page report with survey results, study findings and recommendations.

14. Sample Benchmarking Data

15. Sample Benchmarking Data (cont.)

16. FCG Client Distributor Client List

17. FCG Client Testimonial �The benefit of having FCG conduct our Customer Satisfaction Benchmarking Study�was far and away more then I anticipated.� Russ Visner, Etna Supply �FCG�s survey results have dramatically changed the way we do business.� Joe White, Castle Supply Company �I�ve been intricately involved with FCG on our CSCO Customer Satisfaction Survey for several years. Without a doubt, this survey has helped our branch teams raise the bar in delivering extraordinary service for our customers. The way Customer Satisfaction Index (CSI) goals are tailored based on prior year survey results for each branch make the survey results exceptionally meaningful!� Bob Bruce, Consolidated Supply Co. �While we kid ourselves that we know our customers, the bottom line is only an impartial third party like FCG can get you the real data.� Bob Compagna, Rexel

18. FCG Client Testimonial �FCG helped us identify and address each issue that was important to our customers which not only improved customer satisfaction, but also an increase in sales!� Bill Goodwin, Griffith Electric Supply �In 25 years of conducting and using market research, Tom O�Connor & FCG�s market research study was the best I have ever seen.� Nate Levenson, Bridgeport Fittings �Because of FCG, we now have focus, direction, teamwork, we have round pegs in round holes, we have increased sales and increased profits.� Karl Neupert, Consolidated Supply Co. �Any distributor or manufacturer who wants to know what their customer really thinks of their business should hire Tom O�Connor and his FCG team to implement one of the customer Satisfaction Surveys. The information is fantastic and is key to creating a strategy which gives the customer what they want, as well as profitability to grow your business at the same time. Steve Helle, Granite City Electric � �Thanks to Tom O�Connor and FCG, Wiseway Supply is now providing superior service to our customers like they have never seen before.� John Cain, Wiseway Supply

19. For more FCG Client Testimonial, as well as to find more information on the many services we provide for distributors, please visit our website at www.fcgltd.com. Don�t forget to ask about our Customer Satisfaction Surveys� We will exceed your expectations!