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Administrative Professional Program. Purpose of program: Address two primary learning goals of AAs:University policies, procedures, systems, and job duties/responsibilities (achieving improved performance)Skills, interests, needs, and future roles (enhancing their personal and professional growth and satisfaction)Program Rollout:Cohort 1 will begin on March 19, with 20 participants.Cohort 2 will begin on June 4, with 20 participants.Graduation for both cohorts will be in March 2009.9456
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1. Learning Services: Administrative Professionals Program and General Enrollment Offerings
2. Purpose of program:
Address two primary learning goals of AAs:
University policies, procedures, systems, and job duties/responsibilities (achieving improved performance)
Skills, interests, needs, and future roles (enhancing their personal and professional growth and satisfaction)
Program Rollout:
Cohort 1 will begin on March 19, with 20 participants.
Cohort 2 will begin on June 4, with 20 participants.
Graduation for both cohorts will be in March 2009.
3. Program Components*
Introduction to the Certificate & Interaction Skills for Success
Increasing Personal Effectiveness (2 days)
Crucial Conversations (2 days)
Appreciating Conversity
Managing Your Workload
Project Management
Help Me to Help You (Customer Service)
Basics of Emory Accounting and Account Administration
Better Business Writing (@ CLL)
Presentation Skills
Process Improvement Presentations and Graduation
4. Based on Needs Analysis
General Enrollment Classes
Development Area Tracks
Aspiring Leaders
Coaching & Feedback
Customer Service
Interpersonal Skills
Project Management
5. Learning Tracks Aspiring Leaders
Achieving Your Leadership Potential
The Business of Higher Education
Influential Leadership
Taking Charge of Your Development
(web-based course)
Improving Personal Productivity
(Coming in 2009)
Leadership Networking
(Coming in 2009)
Coaching & Feedback
Crucial Conversations
Feedback Essentials
Managing Performance
Problems
Reviewing Performance
Progress
Setting Expectations
Customer Service
Help Me to Help You
Creating a Service Culture: The Leaders Role
Service Plus (2009)
Taking Action to Solve Problems (2009)
6. Learning Tracks Interpersonal Skills
Better Business
Writing
Crucial Conversations
Increasing Personal Effectiveness
Interaction Skills for Success
Professional Grammar
Working Through Conflict
Building Trust (2009)
Oral Presentation Skills (2009) Project Management
The Business of Higher Education
Crucial Conversations
Influential Leadership
Project Management
Making Meetings Work (Web-Based Course)
Improving Personal Productivity (Coming in 2009)
Oral Presentations Skills (Coming in 2009)
Partnerships for Improvement (Coming in 2009)
7. Learning Services: Contacts Wanda J. Hayes, Ph.D.
Director, Learning Services
404-727-0413
Anadri Chisolm-Noel
Manager, Training
404-712-8941
Anisthasia Carter
Senior Training Consultant
404-727-9563
Dan Ford
Training Consultant
404-727-7660
Carolyn Yanes, Ph.D.
Training Consultant
404-727-1589
La Sheree Mayfield
Program Coordinator
404-727-7607