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United Parcel Service

United Parcel Service. Prepared by BC Inc. Michelle Gluss Kristin Korzekwa Janae Sickmeier Benjamin Ziska. Introduction. Company Information Competitive Advantage UPS Delivery Process Recommendations . $29.8 billion in revenue (2000) 15.8 million daily package deliveries

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United Parcel Service

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  1. United Parcel Service Prepared by BC Inc. Michelle Gluss Kristin Korzekwa Janae Sickmeier Benjamin Ziska

  2. Introduction • Company Information • Competitive Advantage • UPS Delivery Process • Recommendations

  3. $29.8 billion in revenue (2000) 15.8 million daily package deliveries 152,500 vehicles on the road every day, 238 jets, 384-chartered aircrafts 1,333 domestic flights 1,301 international flights 1,748 facilities with 368,000 employees Serving 265 countries Since 1984, have served every address in U.S. UPS website Receiving 40 m hits per day Company Information

  4. MAXI Code Honey comb symbol containing tracking information Hand Scanner Increases efficiency Move and Scan simultaneously Competitive Advantage

  5. Delivery Interactive Acquisition Device Cellular/digital keypad Used by drivers On-line Tracking www.ups.com Spoke and Hub Strategic Location of Distribution Centers Market Watchers Fuel and Real Estate Competitive Advantage, Cont’d

  6. Pickup Just-in-Time Call 1-800 number Dispatch information to driver in area Businesses Large volume exchangers have a tractor trailer on-site Low volume exchangers’ packages picked up/dropped off by driver Customer drop off Convenient community location Process and Technology

  7. Unloading • 10,000 per hour at Columbus facility • Maxi Code scanned by hand scanner • Packages sorted by size and destination

  8. Small Packages Automated System Package assigned to cell on rotating belt Cell Corresponds to Chute Manual System Large Packages Immediately processed Belts transfer to “push/pull” workers Loaded onto trucks Process and Technology

  9. Local Packages Separated to box-line sort aisle, processed manually Workers sort packages by street name Placed in colored bins Package Delivery Local Loaded from colored bins Non-local Sent to hub, spoke, airport, or train Process and Technology

  10. Recommendations • Increase Automation • High speed camera • 33% reduction in process time • Computerized local sort • Save labor hours and money

  11. Question & Answer • We will now open the floor to any questions

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