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QA Program at the LCBO: Why test? Who benefits?

QA Program at the LCBO: Why test? Who benefits? . George J. Soleas, Ph.D. SVP-Logistics/Quality Assurance. LCBO QA Mandate. Ensure products offered for sale are: Of Sound Quality Authentic and Safe to consume Compliant with applicable Regulations. LCBO QA Quality Management System.

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QA Program at the LCBO: Why test? Who benefits?

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  1. QA Program at the LCBO: Why test? Who benefits? George J. Soleas, Ph.D. SVP-Logistics/Quality Assurance

  2. LCBO QA Mandate Ensure products offered for sale are: • Of Sound Quality • Authentic and Safe to consume • Compliant with applicable Regulations

  3. LCBO QA Quality Management System

  4. Monitor Emerging Global Issues in the Alcohol Beverage Industry. Data on Benzene in Soft Drinks and Other Beverages Precautionary Labelling for Allergens in Pre-packaged Foods WHO Pesticides Evaluation Scheme: "WHOPES" Collection Of Ethyl Carbamate Occurrence in Beverage Alcohol

  5. Role of LCBO QA Consumer Protection Corporate Liability Consultant/Expert Opinion

  6. Role of LCBO QA Consumer Protection: • Safe and Authentic

  7. Authentic Products “Fake Bottles of Australia's Best-Selling Jacob's Creek Wine Have Flooded the UK Market” “Feds in New York City Probe Counterfeit Wine” “LCBO Recalls Suspected Counterfeit Wine”

  8. Quality Monitoring Programs Warehouse Investigations Retail Investigations Sensory, Chemical, Labelling, Packaging

  9. Role of LCBO QA Consumer Protection: • Safe and Authentic • Sound Quality

  10. Sound Quality

  11. Role of LCBO QA Consumer Protection: • Safe and Authentic • Sound Quality • Social responsibility

  12. Social Responsibility • Labelling design • Accuracy of declarations

  13. Role of LCBO QA Consumer Protection: • Safe and Authentic • Sound Quality • Social responsibility Corporate Liability • Regulatory compliance

  14. Regulatory Compliance • Food & Drugs Act & Reg’s • Consumer Packaging and Labeling Act & Reg’s • Ontario Liquor License & Liquor Control Acts • Ontario Wine Content & Labeling Act & Reg’s

  15. Role of LCBO QA Consumer Protection: • Safe and Authentic • Sound Quality • Social responsibility Corporate Liability • Regulatory compliance • Product recall

  16. Product Recalls • Public recall • Health risk • Fraudulent products • Poor manufacturing practices • Remove from sale • Triggered by LCBO quality programs, customer complaints • Requested by suppliers

  17. Role of LCBO QA Consumer Protection: • Safe and Authentic • Sound Quality • Social responsibility Corporate Liability: • Regulatory compliance • Product recall Consultant/Expert Opinion: • Health Canada • Industry • Legal Agencies

  18. Consulting with Regulatory Agencies • Provide survey data and comments to Health Canada/Canadian Food Inspection Agency to assist in establishing Maximum Allowable Limits (MALs) for contaminants, additives, etc. • Work with Health Canada on emerging contaminants, e.g. OTA, new pesticides

  19. Percentage of Rejected Products

  20. Distribution of Rejected Samples

  21. Reasons for Rejection

  22. “Make Quality Assurance part of the LCBO Brand” LCBO: A BRAND YOU CAN TRUST

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