1. How does Cloud Telephony work? Technology is evolving continuously keeping each and every business on their toes. In these times we got introduced to a revolutionary in the Communication sector, called “Cloud”. Before the introduction of “Cloud telephony solutions”, there used to be IT personnel for every business to look after wires and hardware to make sure of smooth communication. As technological changes started scaling up hardware, wires, and software became outdated. Cloud based phone systems will redeem a business from the installation, IT personnel or maintenance cost. Presently the cloud telephony services will look after all the setup, maintenance, upgradation of the communication infrastructure on the cloud. What is Cloud Telephony?

2. Cloud telephony is a telephony system that runs through the internet connection. It's called a VoIP-based hosted PBX solution. Previously businesses planned to shift their office. They had to face problems like buying a new telephone line or taking so much in infrastructural setup. Making this whole transfer process a cumbersome job. With the Cloud based phone system, businesses simply need to inform their service providers of any such change and the rest is taken care of automatically. There are so many benefits of Cloud Telephony services. 1.Low cost: Most of the businesses save around 15%-30% on operational expenses. Because of the lack of need for the resources. This whole setup is virtualized which will have a direct effect on the overall spending of the enterprise. It is affordable for the small and medium enterprise because of the pay-per-use model. 2. Reliable: Numerous servers are kept in data centres to control any unforeseen technical failure. If one fails another system automatically takes its place without any delay to start the services. 3.Easily expandable: Structure of no business remains the same. Every business has to grow or shrink. To be on par with ever changing needs, cloud telephony solutions come very effectively. How does cloud telephony services work? Cloud based phone system is no different from the traditional way, the utmost factor that differentiate the two is - former is situated on the premise of customer/business and latter is positioned in service provider place which is reachable through the cloud network. When a person dials the call - firstly it is redirected to hosted public branch exchange(PBX) on the cloud. This shift of data is made through a primary rate interface (PRI). This PBX which is provided by the services provider saves the compulsory information and phone number to decide routing structure for every call.

3. Features of cloud telephony services: ●Voicemail This is the method of saving voice messages digitally. This attribute is especially beneficial when the line is busy or when the agent is unavailable. ●Call Forwarding If the business owner or agents are not present in the office physically, they can utilize cloud services to forward the incoming calls to the appropriate number. Store a list of numbers to automate the process. ●Call Recording and Monitoring ●Ease of use with Desktop, Web, and Mobile applications. ●Automatic Attendant. With the interactive voice response system, the business can instantly attend/answer incoming calls with a recorded greeting. The automatic attendant replaces the manual process of attending and transferring calls. Conclusion: So to conclude, phone systems need not be outdated, or expensive and cloud telephony solutions are certainly an alternative. So there is no denying the fact that the cloud is the new revolution. Office 24by7 is the leading cloud telephony services provider. You can mail us at sales@office24by7.com. Contact us at 91 7097171717 .