Traditional Telephony vs. Cloud Telephony

1. www.bigv.in Powered by Traditional Telephony vsCloud Telephony

2. - History of Telecommunication can be traced back to 1667 when first acoustic string phone was used!- More than 200 years after that the first electronic phone was invented!- There has been no looking back since then with series of inventions that followed: Evolution of Telecommunication Systems www.bigv.in The First Smart Phone The Rotary Phone First Mobile Phone First Public Phone System The Answering Machine 1930 1970 1889 1991 2007 1995 1984 1895 1963 The Key Pad Phone Voice Over Internet Protocol The Candle Stick Phone The First Wireless phone The Next Big Leap: CLOUD TELEPHONY

3. Since 20th Century, Globally Organizations have been using the PBX / EPABX Systems for Telephonic Communications. This traditional Business Communication System has gradually started being replaced with the Next Gen Cloud Telephony SolutionsHere’s a comparative that shows how Business Communication in Organizations has changed with transition from Traditional Telephony to Cloud Telephony Business Telephony: Then & Now www.bigv.in

4. Organization needs to maintain and pay for a separate phone number and individual PBX System for each Location www.bigv.in Scenario 1 - Organization with Multi-location Presence Traditional Telephony Cloud Telephony A Single Virtual Number Connects All Locations without any add on Hardware Requirements. Payment to be made depends on usage.

5. Both Landline and Mobile phones have limited call handling capacity - Maximum 2 at a time. The remaining callers either face call waiting or busy tone resulting in missed calls for businesses. These missed customer calls can amount to lost business opportunities. www.bigv.in Scenario 2 - Handling Increased Call Flow Traditional Telephony Cloud Telephony Hosted Telephony enable organization to handle multiple calls simultaneously with auto-answer and auto transfer features. Thus there is no call waiting for callers and zero missed calls for business.

6. With Manual Call Handling by Receptionist, would have to manually note the caller details in excel sheets, making it a cumbersome task with prone to errors. In many cases it is almost impossible to maintain any call records. www.bigv.in Scenario 3 - Maintaining Call Records Traditional Telephony Cloud Telephony Hosted Telephony enable organization to handle multiple calls simultaneously with auto-answer and auto transfer features. Thus there is no call waiting for callers and zero missed calls for business.

7. With only manual noting down of calls received, and call conversations not being recorded, it is impossible to track old records or monitor calls on traditional telephony in real time. www.bigv.in Scenario 4 - Monitoring Call Conversations & Tracking Call Records Traditional Telephony Cloud Telephony With YOCC Cloud Telephony solutions, all the calls are recorded and the recordings can be retrieved at any point of time through web and mobile app interface. YOCC database can also be easily integrated with organization’s CRM for more real-time insights into customer behaviour.

8. With transition from Traditional Telephony to YOCC Cloud Telephony Solution, a Business Organization will receive multiple benefits as under: www.bigv.in

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