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ISO 9000

ISO 9000. SCM 462 Dr. Tibben-Lembke. So what does ISO stand for?. So what does it mean?. “ISO” is a word from the Greek “isos,” meaning “equal” (isoquant, isoprofit line). It’s not an abbreviation. Basic Premise.

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ISO 9000

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  1. ISO 9000 SCM 462 Dr. Tibben-Lembke

  2. So what does ISO stand for?

  3. So what does it mean? “ISO” is a word from the Greek “isos,” meaning “equal” (isoquant, isoprofit line). It’s not an abbreviation.

  4. Basic Premise • A well-designed, well-implemented, and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements.

  5. What is ISO certification? Does not guarantee a quality product. No inspection of the product is involved in certification. To get certified: • Have a written set of procedures for every activity • Have your employees always follow procedures • Pay someone to come and verify that you always follow your written procedures • If procedures are followed, your products should be consistently, uniformly good

  6. So why do it? • In Europe (and elsewhere) only buy from certified companies to ensure safety • Telecommunications equipment • Medical devices • Gas appliances • Toys • Construction products • Required for international competitiveness • Not to mention all of the other benefits of trying to improve quality

  7. Quality Management Principles • Customer Focus • Leadership • Involvement of People • Process Approach • System approach to management • Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationships

  8. ISO Family of Standards • ISO 9001:2000 Basis for certification • ISO 9004:2000 to prepare for national quality award • ISO 10006 for project management • ISO 10007 for configuration management • ISO 10012 for measurement systems • ISO 10013 for quality documentation • ISO/TR 10014 managing economics of Q • ISO 10015 for training • ISO/TS 16949 for automotive suppliers • ISO 19011 for auditing

  9. Older ISO Standards ISO 9000:1994 Standard • Certifies processes are standardized • 9001 for distributors • 9002 for assembly • 9003 for full-line manufacturing and retailing • ISO 9000:2000 Standard • All replaced by ISO 9001:2000 • Conversion mandatory by Dec. 15, 2003

  10. Certification Structure

  11. How do you do it? • Accreditation Agencies (3 in U.S.) certify: • Certification Bodies (60 in U.S.) • Certification body makes sure you are in compliance with the standard • Accreditation agency makes sure Certification Body knows what it’s doing. • Different Cert. Bodies specialize in different industries.

  12. 9000 Registrations • Total ISO 9000 registrations plateauing • 9000:2000 growth before deadline

  13. 14001 certificates

  14. What would Dilbert say?

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