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Impact of Artificial Intelligence on the Travel and Tourism Industry

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Impact of Artificial Intelligence on the Travel and Tourism Industry

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  1. Impact of Artificial Intelligence on the Travel and Tourism Industry

  2. Increasing Popularity and Applications of AI It involves manufacturing machines that can think intelligently like humans. It is one of the most popular technology in enterprise applications. This sector is AI’s chief revenue source. AI has changed global societywith its minutest contributions which cannot be easily noticeable. In a study by Statista, it was estimated that AI market revenue will rise from $3221.8 billion in 2016 to 89847.26 million in 2025. Here is a graphical representation of their study:

  3. Travelling has become easier with AI “After years of hype, hospitality and travel companies are now delivering real added value for consumers by integrating artificial intelligence into online search and booking platforms,’ said by Greg Oates from Skift team, which is a travel and tourism news providing agency. AI has pumped up travel and tourism industry with its support. It was estimated by Deloitte that travel industry contributes 10.4% to the world’s GDP.

  4. There is no doubt that Artificial Intelligence is revolutionizing the whole travel and tourism industry. Here are some of the top factors on which there are impacts of AI on the Travel and tourism industry: Hotel Bookings Chatbots Room service Data analysis

  5. Hotel Bookings In a report by Statista, number of hotels owned by top five hotel groups were estimated. In competitive market of travel industry, there are hundred of accomodation available in every city. It is difficult for a customer to choose the best option among them. Sites like HiJiffy, are virtual assistance that help people choose an optimum hotel. There are many other websites working to provide the best choice according to the individual needs of customers. These websites work on the technology of Artificial Intelligence!

  6. Chatbots ~The computerized texting as a customer support service According to a report by, it is estimated that by 2025, 85% of customers will be talking to enterprises without a human. They are an active part of tourism industry as well. Hotels have their chatbots on social media to assist their customers 24*7. Major reason behind the success of chatbots in travel industry is the requirement of fast and accurate replies.

  7. Room Service Have you ever experienced AI room service? Voice assistant and chatbots are extensively used to provide optimum room service. Edwardian Hotel for example has a unique voice assistant names as Edward. This not only provides a unique feature but also leave a memorable impact on the minds of their clients.

  8. Data analysis AI also assists in data processing and analysis. One of its chief role is to gather customer information about their preferences and behaviour. It is also taking instant reviews and feedbacks from customers. On the basis of this information, hotels can strategize and re-evaluate their policies.

  9. Cashless payment options AI allows customers to pay online according to their preferences. Electronic bracelets are introduced by big names in the industry like Media Hotels. Such wearables are a part of AI that assists the guests to pay to the hotel with just a few touches. They are also connected with nearby fashion stores and restaurants.

  10. Final Words The ability of Artificial Intelligence to perform the complex tasks that earlier required the human cognitive ability is marvelous. From customer support to assistance to business enterprises, AI is serving all ends of travel and tourism industry. The statistics and presence of AI technologies at every step of a process in this industry shows its brilliance. The impact of AI on travel and tourism industry is clearly evident to every traveller and business person.

  11. Why wait for others to zoom ahead? PixelCrayons is a leading Artificial Intelligence developer. We develop AI softwares which are suited to your requirements and help you grow your business. Your satisfaction is OUR pride. For any queries feel free to check our services @ www.pixelcrayons.com Our Social Media Profile https://www.facebook.com/PixelCrayons https://twitter.com/pixelcrayons https://www.linkedin.com/company/pixelcrayons

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