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Best id and access manager for contact center

Pointel ID and Access Manager is a powerful identity and access management solution that automates user provisioning and access control across systems like Genesys, Salesforce, and NICE. As one of the trusted identity and access management tools, it ensures secure, role-based access while reducing manual efforts. The solution integrates with CMS identity and access management platforms, supports SSO and multi-factor authentication, and helps organizations stay compliant and secure.<br>

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Best id and access manager for contact center

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  1. ID and Access Manager for Multi-Vendor communication platforms www.pointel.com

  2. Introduction : Pointel Genesys Cloud Identity and Access Manager (ActiveSync) is a web- based automated provisioning solution that streamlines and automates user Moves, Adds, Changes, and Deletes (MACDs) for contact center platforms. It supports automatic provisioning across multiple systems, including Genesys, Amazon Connect, NICE CXone, Salesforce, and Oracle Service Cloud. www.pointel.com

  3. With pre-built integrations to popular ticketing systems like ServiceNow, Remedy, and HPSM, it significantly reduces provisioning SLAs—from days to just minutes. This automation not only accelerates onboarding and change processes but also delivers substantial support cost savings and lowers the total cost of ownership for enterprises. www.pointel.com

  4. Features of ID and Access Manager : Provides detailed audit capabilities on synchronization Shows near-real-time status in user UI Ability to setup configurable alerts (email and SMS) Ability to produce ad hoc reports on-demand Ability to filter and export records as PDF or Excel www.pointel.com

  5. For more details : https://www.pointel.com/solutions/pointel-id-and-access- manager/ contact@pointel.com 1941 Oak Tree Rd #104, Edison, New Jersey 08820, United States www.pointel.com www.pointel.com

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