1 / 10

Can a Customer Feedback Survey Help Your Business?

A customer feedback survey should be mailed or sent electronically after the customer purchases something from your company or makes a pay for the service. <br>

Rabih
Télécharger la présentation

Can a Customer Feedback Survey Help Your Business?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. +44 7772 177774 www.surveyforbusiness.com info@surveyforbusiness.com

  2. Can a Customer Feedback Survey Help Your Business? +44 7772 177774 www.surveyforbusiness.com info@surveyforbusiness.com

  3. Customer feedback survey indeed helps a business grow predominantly. • During an online survey, ensure importantly that the customers are able to share candid viewpoints with your business in a well-timed fashion. • Example, a customer feedback survey should be mailed or sent electronically soon after the purchase by the customer. +44 7772 177774 www.surveyforbusiness.com info@surveyforbusiness.com

  4. Waiting too long is not a recommendation, as you may get below the mark results • Customers should feel secure enough to be candid with whoever is taking the survey. • Maybe the survey taker may ask a customer to write out a comment card after a service is carried out. +44 7772 177774 www.surveyforbusiness.com info@surveyforbusiness.com

  5. Ways to use survey information to develop your business +44 7772 177774 www.surveyforbusiness.com info@surveyforbusiness.com

  6. 1. Upgrade your business product or service • All feedback should be collected and stored. • Put all feedback together so that your development team can readily make any potential changes to optimize your product or service. • Continue evaluating customer satisfaction as soon as you have put these changes into being. +44 7772 177774 www.surveyforbusiness.com info@surveyforbusiness.com

  7. 2. Share social listening feedback internally • It is essential that any customer comments or posts should arrive at the target audience. • If the comment is about billing strategies, make sure it gets to the accounting department. +44 7772 177774 www.surveyforbusiness.com info@surveyforbusiness.com

  8. 3. Optimize your employee training process • You can forecast what will be important to teach when nurturing new employees. • For example, if customers are typically puzzled looking at the portal on your website, ensure new employees are geared up to give answers to any questions and walk customers through. +44 7772 177774 www.surveyforbusiness.com info@surveyforbusiness.com

  9. 4. Follow up and pass on the changes to your customers • Let customers know that you are listening and what they say also retain a great importance for them. • When there is a service/ product update in your business, make sure that you also make your target customers aware of the same. +44 7772 177774 www.surveyforbusiness.com info@surveyforbusiness.com

  10. CONTACT US info@surveyforbusiness.com www.surveyforbusiness.com Thank You Dubai-UAE Office Business Bay, Almanara Tower +44 7772 177774

More Related