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BL_Pitch Deck

Explore the official pitch deck of Star Health Insurance, Indiau2019s first standalone health insurance provider. With over 17 crore lives secured, we lead the industry through customer centricity, innovation, and transparency. This deck covers our diverse product portfoliou2014from Senior Citizen Red Carpet to Young Star plansu2014and our tech-driven claim experience utilising AI and the National Health Claims Exchange (NHCX).

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BL_Pitch Deck

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  1. 17 ABOUT STAR HEALTH INSURANCE Headquartered in Chennai, Star Health Insurance began its operations in 2006, as India's first Standalone Health Insurance Company Soon, became the Leading health insurance company, securing over 17 crore lives since inception. Crore + lives Health Insurance (Retail & Group) Personal Accident Insurance Domestic & Overseas Travel Insurance *For internal circulation only

  2. OUR CORE VALUES Customer Centricity Innovation Transparency *For internal circulation only

  3. CUSTOMER CENTRICITY AT CORE OFSTRATEGY AI Technology Illness to Wellness Journey ProductInnovation Omni Channel CustomerSupport Ease of Insurance through Smarter UnderwritingPractices ComprehensiveOPD Coverage focusing WellnessServices Superior Digital Claim Experience Customer Centricity *For internal circulation only

  4. Standalone Health Insurance Company To Settle 1 Crore+ Health Claims Listed Health Insurance Company India's 1st To Provide Coverage for Cardiac Ailments To Provide Coverage for Cancer *For internal circulation only

  5. Bariatric Surgery Autism Spectrum Disorder Assisted Reproduction Treatment In Utero Fetal Surgery FIRST IN INDIA TO PROVIDE COVER FOR *For internal circulation only

  6. PRODUCT INNOVATIONS – COVERAGE FOR ALL Senior Citizen RedCarpet Micro Rural & FarmersCare CardiacCare Specifically designed for60+ For people with CardiacIllnesses For Ruralpopulation YoungStar CancerCare SpecialCare Designed for youngerpopulation For people withCancer For people diagnosed with Autism SpectrumDisorder DiabetesSafe WomenCare Special CareGold For people withDiabetes Specific to women health &care Differently abled & individuals withHIV/AIDS Smart HealthPro First Risk based loadingProduct

  7. FRAUD PREVENTION In-house technology to run anomaly rule and fraud scoring models TECHNOLOGY ADVANCEMENTS AT STAR HEALTH AI INITIATIVE STAR HEALTH APP Over 5 million downloads Face Scan for health statics in 60 seconds UW AUTOMATION NHCX PLATFORM 100+ Transactions Completed Risk score live on113branches *For internal circulation only

  8. CLAIMS - DIGITAL TRANSFORMATION INITIATIVES Intelligent character recognition / optical character recognition Data driven fraud analytics and prevention mechanism Customer App – enhancements in claimsmodule Tariff & billdigitization Fraud score model for judicious claims processing Implementation of National Health Claims Exchange Re-admission rate reductionprogramme *For internal circulation only

  9. ‘SERVICE’ISOUR BEST PRODUCT RETENTION PROTECTION CLAIMSSERVICES Best-in-Industry claim settlement ratio Claim relationship cell for hassle-free claim In hosue doctors for claim settlement - NO TPA 100% Cashless claims for planned and approved hospitalization • Engagementcalendar&multimodalcommunication • Content&consultationoflifestylediseases.Telemedicine support • PreventiveHealthCareandConditionManagement programmes • Renewalpropensityscoringandtailoredcommunication • https://www.starhealth.in/blog/lapsation-modelling-a-predictive-model-for-renewal-retention Largest network hosptials 24x7 in-house Toll-Free call centre Field visit by STAR doctor In case of reimbrusement - settlement within 7 days on receipt of documents *For internal circulation only

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