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Company Profile

Company Profile.

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Company Profile

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  1. Company Profile BIKHAM Information Technology, is an upcoming company initially established for outbound call center services for clients in the United States of America. It is a Joint Venture with an American company. Bikham is functional with 300 seats, which is the biggest start up in the history of BPO in the city of Chandigarh, North India. BIKHAM is offering customized voice & data services to our clients throughout US, Europe and Australia.

  2. Technology Bikham is using : • State of The Art technology • Touch Star dialer facility • 6 MB bandwidth • Reliance as our service gateway to US • TDM services • VOIP technology

  3. Technical Specification Dialer Solution: • Automated Predictive Dialer Solutions • Computer Based Telephony • Enhanced Interactive Voice Response Integration • Automatic Call Distribution • Highly Visual user Interface • Agent, Supervisor, Administrator Station • SQL Database Integration • Multiple Simultaneous Campaign Management • Full and Partial Call Recording • Call Monitoring, Coaching, Conferencing and Text messaging • Call Transfer and Hold facility • Call and Agent Reporting • Voice messaging • Modifiable Music and Message Options Hardware: • Servers from SuperMicro/IBM • Workstation from Acer with TFT’s • Networking Active Components from “CISCO” • Wireless Solution on “CISCO” • VoIP solution on QSOL Server • Networking Passive Component from “AMP” Software: • Dialer solution on “Windows 2000 Professional” • Database Server on “Windows 2000 Servers” and MS SQL • WorkStation on “Windows XP” • Linux Based Proxy and Firewall Solution • “Asterisk” as VoIP Gateway • “MDaemon” as Mail Solution Power solution: • Floor Power Backup on “APC Silcon (20 kVA)” working in parallel • Rack power Backup from “APC RT3000”

  4. BIKHAM ACCOUNTS PRO Bookkeeping & Management Accounts • Bookkeeping – posting, reconciliations • Management accounts – Month end reports (P/L, BS etc), Analysis, Advice • Compliance - VAT, PAYE, NI etc • Statutory accounts • Forecasting Payroll Preparation • Customised payslips • Administration of PAYE, NI, SSP, SMP etc • Completion of statutory forms & returns for staff & Revenue • Reports & analysis of staff costs • Administration of incentive schemes, bonuses, ex- gratia and termination payments, pension schemes etc • Confidential service

  5. CONCERNED ABOUT SECURITY OF YOUR DATA? You scan your documents on to our secure server where only you and our accountants can view the file. All accounts and reports are returned to you via encrypted email or on our secure (128 bit encryption) server (or via courier if you wish). Once prepared, the accounts are available through a secure connection on our web server. If you chose to courier the documents to us, the documents are retained only until you confirm that you do not need any more reports for the current month and are then couriered back to you along with a printed copy of the monthly reports and analysis. The same reports are also available on our secure web server. Which Software do we use? Typically we work with the client’s software although we have over the years gained sufficient expertise in the following software: Book Keeping Software US • Quick Books Premier UK • Sage Instant Accounts • Sage Line 50 • Sage Accounts Production • Quick Books Premier Statutory Accounts Production Software • Sage Accounts Productions Advanced (SAPA) • Solution 6 Viztopia • IRIS • Caseware Payroll Production Software • Sage Payroll

  6. HOW DO WE DO IT? The process of producing the accounts and related reports is simple. This process is explained with the help of the following Steps: • Step 1 – Getting the documents to us The client has several options of getting the data to us. The documents could either, scanned, posted or sent to us by courier. • Step 2 – Upload or Post the documents If the client chooses to scan, the scanned files are uploaded to our secure FTP site (128 bit SSL encryption). If the client chooses to post them, which also happens to be the most cost effective way to send us documents, the documents are sent by Royal post and we confirm back to the client on the receipt of the same. • Step 3 – Processing of documents Our experienced accountants would review the documents, generating the initial queries within 24 hours of the receipt of documents. Document processing starts soon thereafter, resulting in a faster turn around time for any job. Accuracy and quality of work are of the highest quality. • Step 4 – Review the accounts Once the accounts are finalised, a soft copy of the reports is uploaded to you and any documents received by post are sent back the same day, leaving no document at our office and ensuring 100% privacy to your documents. Any resulting queries are dealt with on priority and the accounts are considered final only after you confirm back to us of the same, giving you full control over the review process.

  7. Training We provide the best possible training in the industry to the team members. Timely sessions are also taken to update the team of any possible updates from our clients to ensure best quality and client satisfaction.

  8. Quality BIKHAM’S outstanding services are not merely just fast but they will meet high standards in terms of quality for all our clients. As a company we give more preference to quality and not quantity as it should be the strongest requisite to the work environment. We constantly monitor the standards and policies of professionals at the facility to make sure they keep pace with the changing conditions. Our commitment to quality stands not only for timely and accurate work, but also for a value-added proactive approach to problem solving.

  9. INTERIORS

  10. Executives & Core Group • MD Harmohan Dhawan • Directors PS Sidhu ( USA) Harvinder Singh ( UK) Bikram Dhawan Harman Dhawan H.S Khokhar Rubina Sidhu • Director Software Dr. Marshall M Rose (USA) • Director Marketing Richla Ramsey (USA) • Director Business Devl. Dan Mattson (USA) • Technical Consultants Philip Nieland (Germany) Andrew Edem ( USA)

  11. We Look Forward to our Association in Business Contact Information : S.C.O 1-2-3, Madhya Marg, Sector 8 C, Chandigarh. Phone: +91 172 – 6541104 Fax: +91 172 - 2725856 Website : www.Bikham.com Email: contact@bikham.com THANK YOU

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