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Indiana County Veterans Service Officers

Indiana County Veterans Service Officers

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Indiana County Veterans Service Officers

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  1. Indiana County Veterans Service Officers Veterans Service Center Briefing – June 7, 2017 Thomas Drews, Assistant Veterans Service Center Manager

  2. Veterans Service Center Overview Division Leadership Teria Dowdy Veterans Service Center Manager, (317) 916-3492 Teria.Dowdy@va.gov Angela Thomas Asst. Veterans Service Center Manager, (317) 916-3413 Angela.Thomas@va.gov Thomas Drews Asst. Veterans Service Center Manager, (317) 916-3657 Thomas.Drews@va.gov VSC Front Office email: ADJ.VBAIND@va.gov

  3. Veterans Service Center Overview continued… FTE/Staffing • 48 Rating Veterans Service Representatives (RVSR) • 58 Veterans Service Representatives (VSR) • 8 Decision Review Officers • 5 Rating Quality Review Specialists (RQRS) • 5 Authorization Quality Review Specialists (ARQS) • 14 Claims Assistants (CA) • 8 Public Contact Outreach Specialist (PCOS)

  4. Veterans Service Center Overview continued… National Work Que (NWQ) • Indy was part of the initial implementation. All VSCs integrated summer 2017 • Work distribution Tool • Non Rating work is now disseminated via NWQ – April 2017 • Appeals workload coming soon • Benefits/Challenges

  5. How to check the status of claim and contact information? • If Veterans or Survivors have questions regarding the status of pending claims, please direct them to call: 1-800-827-1000 • If you have any questions about Indiana claims, please call (317) 916-3738 (dedicated specifically for CVSOs) – Call totals from previous month. • For general claim information: http://www.benefits.va.gov/indianapolis • Submit a claim: www.eBenefit s.va.gov

  6. What is the most efficient way to submit a VA claim?

  7. Justin Baudoux – Asst. Coach Recent Trends with Veterans’ Claims: • Camp Lejeune Contaminated Water Claims • Examinations 3. Dependency

  8. CLCW Who processes CLCW claims? Answer: Louisville Regional Office processes CLCW with < 30 days at Camp Lejeune and/or when the Veteran claims a non-presumptive condition. All Regional Offices adjudicate CLCW claims for presumptive conditions for Veterans with 30 days or more at Camp Lejeune.

  9. CLCW If a veteran was exposed to contaminated drinking water at Camp Lejeune, the following diseases shall be service-connected if the requirements of §3.307(a)(7) are met: • Kidney Cancer • Liver Cancer • Non-Hodgkin’s Lymphoma • Adult Leukemia • Multiple Myeloma • Parkinson’s Disease • Bladder Cancer • Aplastic Anemia and other Myelodysplastic Syndromes

  10. CLCW Camp Lejeune Contaminated Water Effective March 14, 2017, eight presumptive diseases were added to 38 CFR 3.309(f), for • service members, former reservists, National Guard members on official orders , who served • 30 days (consecutive or nonconsecutive) at Camp Lejeune, between • August 1, 1953 to December 31, 1987 (known as contamination period). Specifically allows former reservists and National Guard members to establish veteran status by presuming that a covered disease was incurred in the line of duty. Amendment to 38 CFR 3.307(a)(7)

  11. CLCW Camp Lejeune includes the Marine Corps Air Station New River

  12. Exams Examinations Requesting Examinations for NSC conditions A medical opinion or examination is necessary when there is not sufficient medical evidence of record to make a decision on the claim, and • there is competent lay or medical evidence of a current diagnosed disability or persistent or recurrent symptoms of disability  • the evidence establishes that the Veteran • suffered an event, injury, or disease in service, or • has a disease or symptoms of a disease listed in 38 CFR 3.309, 38 CFR 3.313, 38 CFR 3.316, or 38 CFR 3.317 manifesting during an applicable presumptive period, and • the evidence indicates that the claimed disability or symptoms may be associated with the established event, injury, or disease in service or with another service-connected (SC) disability.  

  13. Dependency Claims What forms should I use to add dependents? • Spouse VA Form 21-686c • Minor Child USE VA Form 21-686c • School Child VA Form 21-674 What do I need to do to remove dependents? Contact VA and report, date of event (death, divorce, or termination of school attendance) Methods: Phone, 21-4138, eBenefits portal ** Timely reporting of dependency changes eliminates potential overpayments/underpayments of benefits.

  14. Questions Indianapolis VA Regional Office