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Overview of Indiana VA Regional Office Operations - Briefing for County Veterans Service Officers

This briefing provides an overview of the Indianapolis VA Regional Office's operations as of May 18, 2016, detailing fiduciary workloads, appointment statistics, congressional inquiries, and appeal rates. The office is currently managing 46 initial appointments and 247 follow-up appointments, with a notable NOD rate of 11%-12%. The Indianapolis office has achieved significant timeliness improvements in claims processing, reducing average completion days from 127.7 in January to 114.5 in April 2016, and is actively working to address pending claims and enhance service delivery across Indiana.

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Overview of Indiana VA Regional Office Operations - Briefing for County Veterans Service Officers

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  1. Briefing for County Veterans Service Officers Indianapolis VA Regional Office – May 18, 2016

  2. Regional Office Overview Indianapolis VA Regional Office

  3. Fiduciary Hub Indianapolis VA Regional Office Indiana Fiduciary Workload • Initial Appointments – 46 pending at 25.5 ADP • Follow up Appointments – 247 pending at 67.1 ADP • Congressional Inquiries – 6 pending at 15.3 ADP • 11 field examiners and 4,440 beneficiaries

  4. Appeals Indianapolis VA Regional Office • NOD Rate 11%-12% • Sent to BVA 4-5% • Docket dates: • NOD - 2013 • Form 9 - 2012 • SecVA: • Additional resources • Streamlined Process

  5. National Workload Queue Indianapolis VA Regional Office NWQ Timeliness improvements Average Days to Complete Jan 2016 127.7 days April 2016 114.5 days • Indiana is completing 70% of our own work • Indiana Quick Pay Claims – 27 pending nationwide. • We are creating a plan to bring them all to IN

  6. VR&E Indianapolis VA Regional Office 10 serve locations throughout Indiana Chapter 31 Veterans – 2,153 So far this year – 144 Job Ready Decisions 104 Independent Living or Maximum Rehabs

  7. Questions Indianapolis VA Regional Office

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