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The importance of customer feedback in customer service and support

Customer feedback is the personal experience shared by the customers/ clients about their satisfaction or dissatisfaction with the product or service they have received. The feedback can be positive or negative depending upon the customeru2019s experience.<br>

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The importance of customer feedback in customer service and support

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  1. The importance of customer feedback in customer service and support SalesBabu CRM for business and startups

  2. Contact Us: M: +91 9611 171 345 What is customer feedback? Customer feedback is the personal experience shared by the customers/ clients about their satisfaction or dissatisfaction with the product or service they have received. The feedback can be positive or negative depending upon the customer’s experience. Some of the opinions can be a resource to improve your business strategies in order to improve customer experience. Website: www.salesbabu.com Email: sales@salesbabu.com

  3. Contact Us: M: +91 9611 171 345 How to get quality customer feedback? 1. 1. You can set up a live chat support and boost the website credibility as well as sales whenever your customers or clients need. Provide live chat support Provide live chat support 2. 2. The best way to follow-up your customers with email campaigns are - ● Let your customers know that the job is done. ● Request for feedback (accept the feedback positively). ● Respond as soon as possible. ● Apologize if any negative experience and make sure you give an explanation on what might have gone wrong when necessary. ● Promote your business. ● Allow them to respond for further concerns. Send a follow-up email Send a follow-up email Website: www.salesbabu.com Email: sales@salesbabu.com

  4. Contact Us: M: +91 9611 171 345 3. Social media channels 3. Social media channels That being said, the Social CRM is the integration of social networks with Customer Relationship Management(CRM) to help focus on the customers. Social CRM links your customer data and information stored in the online CRM software with the customer’s public profile on the social network that the customers maintain. 4. Face-to-face feedback 4. Face-to-face feedback Face-to-face feedback from your customers about your product or service always has a personal touch to it which makes it comfortable for the customer as well as the brand rep to interact with each other. Website: www.salesbabu.com Email: sales@salesbabu.com

  5. Contact Us: M: +91 9611 171 345 Why is customer feedback in customer service and support important? 1. 1. Customer feedback helps to improve products and services Customer feedback helps to improve products and services 2. 2. Customer feedback shows how much your customer values your product or service Customer feedback shows how much your customer values your product or service 3. 3. Customer feedback helps you to improve customer retention strategies Customer feedback helps you to improve customer retention strategies 4. 4. Customer feedback improves up-sell and cross-sell Customer feedback improves up-sell and cross-sell 5. 5. Customer feedback helps you in further decision making Customer feedback helps you in further decision making 6. 6. Customer feedback can be a reliable source of information for other customers Customer feedback can be a reliable source of information for other customers Website: www.salesbabu.com Email: sales@salesbabu.com

  6. Contact Us: M: +91 9611 171 345 Conclusion Your customers are the ones who are making use of your products and services so they know it better - on how you can improve your product or service for the better. Always understand the fact that, you are not the only product or service available in the market. If you do not focus on your customer’s suggestions there are more chances that the customer tends to find another company that may do it even better than you. Lastly, learn how to collect customer feedback in customer service and support, strategies to retain customers, maintain good relationship with your existing customers and flourish your business as well. One of the best business strategies which comes with all the above mentioned factors is the implementation of a CRM software. The main and first objective of the CRM software is to increase customer acquisition at a lower cost, secondly follow up customers for their feedback and lastly retain customers by building a good relationship with them. Website: www.salesbabu.com Email: sales@salesbabu.com

  7. Contact Us: M: +91 9611 171 345 Thank you for Visiting Us Read More How To Implement CRM Successfully Why Customer Complaints Are Good For Your Business How your customer service should be? Strengthen your Customer Service Our Address SalesBabu Business Solutions Pvt. Ltd. No.38/11, 3rd Cross, G Block, Sahakarnagar, Bangalore – 560092 Tel: +91 9611 171 345 , Mobile: +91 9341 323 571 E-mail: sales@salesbabu.com Website: www.salesbabu.com Copyright Reserved @ 2019 SalesBabu Business Solutions Pvt Ltd.

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