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29 Uploads

What SEBI says on Call Recording
What SEBI says on Call Recording
  • 13 vues
The Benefits of Having Call Center Solution in Insurance Company
The Benefits of Having Call Center Solution in Insurance Company
  • 3 vues
What Components make an IVR Customer Friendly
What Components make an IVR Customer Friendly
  • 9 vues
Five Ways for Making Your Inbound Call Center More Effective
Five Ways for Making Your Inbound Call Center More Effective
  • 16 vues
Self-service IVR and its role in customer service
Self-service IVR and its role in customer service
  • 9 vues
Role & Benefits of Live Chat in a Contact Center
Role & Benefits of Live Chat in a Contact Center
  • 16 vues
Important metrics to measure up your Contact Center’s Performance
Important metrics to measure up your Contact Center’s Performance
  • 7 vues
Integrate Email and Chat in your Call Center for Better Efficiency
Integrate Email and Chat in your Call Center for Better Efficiency
  • 8 vues
Common software related call center management problems & their solutions
Common software related call center management problems & their solutions
  • 6 vues
Interactive Voice Response (IVR)
Interactive Voice Response (IVR)
  • 41 vues
Teckinfo Portfolio
Teckinfo Portfolio
  • 20 vues
Flight Information Display System (FIDS)
Flight Information Display System (FIDS)
  • 413 vues
Effective Email Solution To Elevate Your Customer Experience
Effective Email Solution To Elevate Your Customer Experience
  • 12 vues
Challenges of a Contact Center handling multi-channel customer interactions
Challenges of a Contact Center handling multi-channel customer interactions
  • 9 vues
Trending Technologies that are disrupting customer services
Trending Technologies that are disrupting customer services
  • 14 vues
Why companies should look at setting up email based contact centers?
Why companies should look at setting up email based contact centers?
  • 7 vues
Omnichannel world a seamless approach to customer experience
Omnichannel world a seamless approach to customer experience
  • 104 vues
Why redundancy, scalability and high availability are essential for your contact center?
Why redundancy, scalability and high availability are essential for your contact center?
  • 12 vues
Why Redundancy, Scalability and High Availability are essential for your Contact Center?
Why Redundancy, Scalability and High Availability are essential for your Contact Center?
  • 8 vues
Why Redundancy, Scalability and High Availability are essential for your Contact Center?
Why Redundancy, Scalability and High Availability are essential for your Contact Center?
  • 15 vues
Important questions you must ask before buying Call Center Software
Important questions you must ask before buying Call Center Software
  • 17 vues
Must have features for an inbound call center
Must have features for an inbound call center
  • 16 vues
Contact center wallboard - Teckinfo
Contact center wallboard - Teckinfo
  • 72 vues
Galaxy: Dynamic & customizable Helpdesk/Complaint Management Software. Now Deliver Exceptional Customer Support services
Galaxy: Dynamic & customizable Helpdesk/Complaint Management Software. Now Deliver Exceptional Customer Support services
  • 8 vues
Teckinfo Solutions product folio
Teckinfo Solutions product folio
  • 17 vues
Teckinfo Solutions product folio
Teckinfo Solutions product folio
  • 15 vues
Galaxy - The Ideal Solution to Enhance Customer Experience
Galaxy - The Ideal Solution to Enhance Customer Experience
  • 7 vues
Galaxy: Lead Management & Helpdesk Software
Galaxy: Lead Management & Helpdesk Software
  • 6 vues
Unified Interaction Management with InterDialog UCCS- Call Center Software
Unified Interaction Management with InterDialog UCCS- Call Center Software
  • 43 vues