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Why Are CIOs Moving from ServiceNow to Jira Service Management (JSM)_

If youu2019re a CIO evaluating your next move, this ServiceNow to JSM Migration guide can help you confidently plan your shift from ServiceNow to JSM.<br><br>

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Why Are CIOs Moving from ServiceNow to Jira Service Management (JSM)_

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  1. Why Are CIOs Moving from ServiceNow to Jira Service Management (JSM)? It’s a shift we’re seeing more often, especially as organizations look to streamline ITSM operations while reducing cost and complexity. While ServiceNow has traditionally dominated the ITSM landscape, Atlassian’s Jira Service Management (JSM) has evolved rapidly into a robust, enterprise-grade alternative. And it’s not just about cost — it’s about flexibility, deployment speed, and cross-functional usability. ✅ 1. Faster Time-to-Value Forrester research shows JSM deployments go live in just 1.57 months, compared to 5.19 months for ServiceNow. That means quicker return on investment, faster onboarding, and earlier value realization. ✅ 2. Massive Cost Savings (Side-by-Side Pricing Included) One of the biggest drivers behind this migration is cost. ServiceNow can cost $30,000+ per year, depending on your organization’s size and needs. Meanwhile, Jira Service Management starts at $45/agent/month, and the per-agent cost decreases as your team scales. ✅ 3. Flexibility Beyond IT Unlike ServiceNow’s ITIL-heavy framework, JSM adapts well to cross-functional teams, including HR, finance, and facilities. It’s built for collaboration and integrates seamlessly with the Atlassian ecosystem (Jira Software, Confluence, Bitbucket, Trello). Key Considerations Before Migrating For CIOs planning a migration, a few things are critical: ● Audit your current ServiceNow setup ● Prioritize what to migrate: workflows, data, reports ● Communicate with internal teams early ● Ensure clean, usable data ● Decide: internal migration or external partner?

  2. If you want a deeper look at strategy, we wrote a CIO-focused migration guide that outlines everything, from planning and execution to common pitfalls and post-migration support. Why Work With a Partner? Migration isn’t just technical — it’s transformational. An Atlassian partner like enreap helps ensure: ● Zero data loss ● Accurate configuration & workflow migration ● Ongoing support without burdening your IT team JSM offers - ✅ Faster time-to-value, ✅ Huge cost savings (see JSM pricing plan here), ✅ Greater flexibility for modern teams. If you’re a CIO evaluating your next move, this ServiceNow to JSM Migration guide can help you confidently plan your shift from ServiceNow to JSM.

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