ServiceNow - IT Service Management

1. IT Service Management IT plays a key role in any enterprise by maintaining the 24/7 availability of infrastructure and applications in support of critical business activities. IT coordinates internal resources and partners with multiple vendors to manage internal and external systems in support of the organizations business requirements. Along with daily operations, companies are demanding IT to play an active role in creating ways to reduce cost, improve business processes, and capture more detailed information that can be presented in a quickly consumable way. Jade Global is a closely aligned ServiceNow partner specializing in implementing ServiceNow IT Service Management solutions, implementations, and integrations. Jade’s ServiceNow ITSM expertise spans: Core ITSM Pre-configured core ITSM ServiceNow modules - Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Service Catalog and Configuration Management Asset Management Streamlining hardware and software asset management process by deployment and reclamation of assets, asset disposition, inventory management – automated reordering, transfers, location tracking, shipment receiving and recording, software license allocation, entitlement tracking, license reclamation Service Catalog Provides the end user with a clean, quick, and easy way to raise tickets. Jade’s RightStart package includes a bunch of templates of Service Catalog which are ready to use and deploy in the system Knowledge Management Package includes a pre-configured ability to create potential knowledge articles for IT procedures, installation guides, and HR and Legal policies. Effective way of answering end user’s queries without the need of raising a ticket Configuration Management Assessment and strategic recommendations, CMDB design and configuration, CMDB maintenance, CMDB data certification, CMDB data population, CMDB 3rd party integration, CMDB reporting, Asset Management: Leveraging the CMDB, CMDB training Express IT Service Management Highly standardized, rapid deployment service management solution designed for organizations beginning their journey into a formalized service-centric process offering Jade’s ServiceNow implementation experts see this in organizations every day and help IT departments manage the business’ requests, partner relationships, and daily operational tickets with ServiceNow, a robust suite of service applications. With decades of experience of working with large and mid-size enterprises Jade understands challenges of enterprise systems and value of efficient IT services. Our expertise in technical and functional areas will ensure that your organization can fully leverage your investment in ServiceNow. To know more about Jade Global’s IT Service Management RightStart services, please contact us today at marketing@jadeglobal.com Jade Global © 2017 www.jadeglobal.com San Jose | San Diego | Boston | Atlanta | Los Angeles | Philadelphia | Reading | Pune | Noida | Hyderabad