We’ve all been there – start off with the greatest of intentions and then get lost somewhere along the way
In fact, in the businesses lifecycle most businesses get stuck as infants or ‘trouble-some teenagers’ – never quite making it to adulthood and maturityConception, birth, infant, teenager, adult
You’re keeping your head above water, but sometimes it can be overwhelming and you might even be wondering if it is all worthwhile
You probably already know that magic bullets or those 7 fantastic tips isn’t a game changer.
To lead successfully – to do the right things: • Know what you stand for
To manage successfully: • Do things right
To manage successfully: • Keep doing things right!
How can you do the right things if you don’t know what you stand for? Ask yourself: what do I and my business stand for? Examples: Superior customer experience, trusted partner/ advisor, value solutions, Creativity, Approachability, Reliability/ dependability, Financial sustainability, Teamwork
The team might snicker, cry, sulk or crown you emperor. That’s all OK.
Work with the team until everyone agrees on the core values and what they mean to the business
For example: If Superior customer experience is a core value, how can you measure it, how can you make sure that every interaction with the customer gives them a great experience – website, reception, quoting, delivery?
Now everyone agrees what makes your business ‘tick’ but they still need to understand the ‘why’.
Think that’s any easy one? It’s not but it is one of the most important steps you will take. It’s starts with ‘what you do’ and you keep asking ‘Why?’
For example: A telephone call minding service ended up at: “Creating the right first impression for our customers”
3M came up with “Solving unsolved problems, innovatively”
A good core purpose allows you think expansively about the things you could do and the things you would not do
And Steve Jobs put it this way “People think focus means saying yes to the thing you've got to focus on. But that's not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully. I'm actually as proud of the things we haven't done as the things I have done. Innovation is saying no to 1,000 things.”
So regaining focus and attention starts with understanding and communicating your core values and your core purpose – but it does not end there…..!
One thing though that all of us need is a sounding board – someone we can bounce ideas off that can give an ‘external’ perspective
Need a sounding board for your ideas? • Need to know what to prioritise? • Want someone to challenge your assumptions?
BizSmart – Where Smart people go to surround themselves with other Smart people, to gain business success.