1 / 6

General Condition 24

General Condition 24. Sales and Marketing of Fixed-Line Telephony Services. General Condition 24. What is it? Ofcom General Condition relating to mis-selling and the use of “Cancel Other” Replaces Sales & Marketing Code of Practice from 18 th March 2010

aaron
Télécharger la présentation

General Condition 24

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. General Condition 24 Sales and Marketing of Fixed-Line Telephony Services

  2. General Condition 24 What is it? • Ofcom General Condition relating to mis-selling and the use of “Cancel Other” • Replaces Sales & Marketing Code of Practice from 18th March 2010 • Applies to Domestic and Small Business Customers • Applies only when transferring from one Telecoms Provider to another

  3. General Condition 24 What does it cover? • Responsibility • Publication of relevant obligations • Information at Point of Sale • Post Sales information • Customer’s termination rights • Records retention • Training • Monitoring • Cancel Other

  4. General Condition 24 What does it mean to my team? We must not: • engage in dishonest, misleading or deceptive conduct; • engage in aggressive conduct; • contact the customer in an inappropriate manner; • engage in Slamming

  5. General Condition 24 We must: • Check authority • Confirm the intention to enter into the contract • Provide the following information - Chess’ identity - The service requested - Key charges - Early termination charges - Payment terms - Termination rights and procedures - The provision process and likely date - Minimum contract period

  6. General Condition 24 Consequences of Non-compliance • Financial Penalties • Damage to Company Reputation “We will not hesitate to take direct enforcement action under this programme” “announcing any investigation on the Competition and Consumer Enforcement Bulletin on our website”.

More Related