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Tutor Experiences of Training and Teaching in Elluminate for L120, L203, and L211

This report explores the experiences of tutors in training, support, and teaching using Elluminate for the 2009B presentations of L120, L203, and L211. It examines challenges, solutions, recommendations, and suggestions for future course teams, students, and tutors.

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Tutor Experiences of Training and Teaching in Elluminate for L120, L203, and L211

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  1. Tutor experiences of training, support and teaching in Elluminate for the 2009B presentations of L120, L203 and L211 Dr Simon J Cross Learning and Teaching Development Team Institute of Educational Technology

  2. Project Aims • Associate Lecturer training prior to the course start • – what training was useful? • Planning and preparation for tutorials – how did ALs • structure their tutorials and how were the tutorial dates • arranged? • Pedagogical design of tutorials – what were the • challenges and solutions to designing effective tutorials • using Elluminate and face-to-face tuition? • Tutor experiences of delivering the tutorials – what was • difficult to learn and how did students react? • Associate Lecturer recommendations and suggestions – • what advice and guidance could help future course teams, • students and tutors in using Elluminate?

  3. Report Scope Training Provided (early 2009) Tutor Experience (2009B) Student Experience (2009B)

  4. Report Contents

  5. Respondent Profile Number of survey respondents L120: 18 L211: 7 L203: 12 Total: 37 Number Interviewed L120: 2 L203: 2

  6. Respondent Profile Profile 84% women 32% Over 60, 38% 51-60 years old 46% Significant Lyceum experience* 14% Some Lyceum experience 38% No prior experience 2 interviewed positive about software 2 interviewed neutral about software Number of survey respondents L120: 18 L211: 7 L203: 12 Total: 37 Number Interviewed L120: 2 L203: 2

  7. Tutor Training I felt adequately supported in my planning and teaching with Elluminate: Agree/Somewhat Agree: 66% Disagree/Somewhat disagree: 22%

  8. Tutor Training I felt adequately supported in my planning and teaching with Elluminate: Agree/Somewhat Agree: 66% Disagree/Somewhat disagree: 22% I had satisfactory amount of training in Elluminate before delivering the first tutorial: Agree/Somewhat Agree: 56% Disagree/Somewhat disagree: 36% I had satisfactory amount of training in Elluminate before delivering the first tutorial: Agree/Somewhat Agree: 56% Disagree/Somewhat disagree: 36%

  9. Tutor Training I felt adequately supported in my planning and teaching with Elluminate: Agree/Somewhat Agree: 66% Disagree/Somewhat disagree: 22% I had satisfactory amount of training in Elluminate before delivering the first tutorial: Agree/Somewhat Agree: 56% Disagree/Somewhat disagree: 36% I had satisfactory amount of training in Elluminate before delivering the first tutorial: Agree/Somewhat Agree: 56% Disagree/Somewhat disagree: 36% Time spent on self-study materials Over 8 hours 51% 4-8 hours 13% 2-4 hours 31%

  10. Tutor Training I felt adequately supported in my planning and teaching with Elluminate: Agree/Somewhat Agree: 66% Disagree/Somewhat disagree: 22% How useful were components Of the training and support [n=] Activity resources supplied by course teams: 19 (12) [37] Advice of course team or course briefing: 11 (17) [36] Previous F2F tutoring: 8 (15) [34] Other OU advice or staff advice on teaching in Elluminate or/and Elluminate champion: 11 (4) [22] Previous experience of using Lyceum: 10 (10) [23] External guidance (e.g. from Elluminate company): 5 (3) [13] I had satisfactory amount of training in Elluminate before delivering the first tutorial: Agree/Somewhat Agree: 56% Disagree/Somewhat disagree: 36% I had satisfactory amount of training in Elluminate before delivering the first tutorial: Agree/Somewhat Agree: 56% Disagree/Somewhat disagree: 36% Time spent on self-study materials Over 8 hours 51% 4-8 hours 13% 2-4 hours 31%

  11. Tutor Training 'I gained most from Elluminate's self-study materials, I was able to do them in 'bite-sized' pieces at my own pace. The L120 team provided sessions which helped me consolidate this knowledge, and many individual problems were shared on the forum. The online ECA, which was my main worry, was well explained beforehand.’

  12. Tutor Training 'I attended the on-line training sessions, which were well-conducted, but had already mastered much of the system. I always find it easier to learn by experimenting with the software. The on-line manual [probably the Elluminate manual] I did not find particularly user-friendly and there were features which just did not work at certain times near the start of the course. ... another problem is, for somebody like me who has only one group, I have ample time to forget between classes.. I then feel terrible at having to keep asking the same stupid questions.’

  13. Tutor Training: Suggestions and advice Have more advice on how to Increase Elluminate attendance More hands on sessions Smaller online group training sessions Ensure timing of activities not too late Step-by-step guide focused on education and teaching & a reference sheet Better signpost materials Better ensure the supplied materials align with the assessment activities students will have to do Individual support for those who just want to get on a learn it themselves

  14. Tutor Training: Suggestions and advice Be prepared to spend some time using tutorial material and practising with it Be prepared for problems (e.g. plan in time for resolving technical issues) and more rigorous, structured planning Learn basics first and then experiment: take things slowly and avoid technical overkill Elluminate is different to Lyceum Don't hesitate in asking for support, keep calm and take all training available Individual support for those who just want to get on a learn it themselves Encourage students to use it from the start and ensure they understand importance of testing before session starts Encourage students to use it from the start and ensure they understand importance of testing before session starts Encourage students to use it from the start and ensure they understand importance of testing before session starts Anticipate student emotional responses: anxiety, stress, motivation, confidence…

  15. Tutor Experience Strong sense that tutors had made great efforts to engage with the software Were tutorials effective in: Practice in speaking: 62% (19%) Practice in collaboration: 48% (32%) Etiquette of online collaboration: 43% (41%) Training in operating Elluminate: 38% (51%) Sense of being part of group: 38% (32%) Helping prepare for TMA/ECA: 38% (38%) Providing formative feedback: 35% (46%) Enhancing motivation: 27% (38%) Providing general support: 24% (38%) Resolving content problems: 14% (46%)

  16. Tutor Experience Strong sense that tutors had made great efforts to engage with the software Elluminate was an effective way of conducting a speaking ECA Agree: 47% Disagree: 41% Were tutorials effective in: Practice in speaking: 62% (19%) Practice in collaboration: 48% (32%) Etiquette of online collaboration: 43% (41%) Training in operating Elluminate: 38% (51%) Sense of being part of group: 38% (32%) Helping prepare for TMA/ECA: 38% (38%) Providing formative feedback: 35% (46%) Enhancing motivation: 27% (38%) Providing general support: 24% (38%) Resolving content problems: 14% (46%) Problem with software: 97%

  17. Tutor Experience Strong sense that tutors had made great efforts to engage with the software Elluminate was an effective way of conducting a speaking ECA Agree: 47% Disagree: 41% Were tutorials effective in: Practice in speaking: 62% (19%) Practice in collaboration: 48% (32%) Etiquette of online collaboration: 43% (41%) Training in operating Elluminate: 38% (51%) Sense of being part of group: 38% (32%) Helping prepare for TMA/ECA: 38% (38%) Providing formative feedback: 35% (46%) Enhancing motivation: 27% (38%) Providing general support: 24% (38%) Resolving content problems: 14% (46%) Problem with software: 97% Would use Elluminate again in teaching if given the choice: Agree: 53% Disagree: 25% Neither Agree nor Disagree: 22%

  18. Student Experience End of Course Survey Satisfied with quality of face-to-face Tutorials I attended: 2009B: 84.5% - 89.5% - 87.0% Satisfied with quality of online tutorials/workshops took part in Using Lyceum or Elluminate: 2009B: 47.9% - 51.2% - 36.0%

  19. Student Experience End of Course Survey Satisfied with quality of face-to-face Tutorials I attended: 2009B: 84.5% - 89.5% - 87.0% Satisfied with quality of online tutorials/workshops took part in Using Lyceum or Elluminate: 2009B: 47.9% - 51.2% - 36.0% Students responded well to Elluminate: Agree: 30% Disagree: 22% Neither agree nor disagree: 47%

  20. Student Experience End of Course Survey Satisfied with quality of face-to-face Tutorials I attended: 2009B: 84.5% - 89.5% - 87.0% Satisfied with quality of online tutorials/workshops took part in Using Lyceum or Elluminate: 2009B: 47.9% - 51.2% - 36.0% Attendance at tutorials Students responded well to Elluminate: Agree: 30% Disagree: 22% Neither agree nor disagree: 47%

  21. Student Experience End of Course Survey Satisfied with quality of face-to-face Tutorials I attended: 2009B: 84.5% - 89.5% - 87.0% Satisfied with quality of online tutorials/workshops took part in Using Lyceum or Elluminate: 2009B: 47.9% - 51.2% - 36.0% Attendance at tutorials 'Most' of the students attending F2F tutorials were also those attending Elluminate sessions: Agree/Somewhat: 70% (26 of 37) Disagree/Somewhat: 30% Students responded well to Elluminate: Agree: 30% Disagree: 22% Neither agree nor disagree: 47%

  22. Elluminate compared to Face-to-face

  23. Summary / Changing teaching strategies • Greater use of breakout rooms • New media opportunities but inclusivity issue • Pragmatic and accept limitations • Transferral or redesign? • Role of F2F changing? • Focus on task • Next time will be better...

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