Intranet Toolkits Bonnie Burwell & Stephen Abram

1. Intranet ToolkitsBonnie Burwell & Stephen Abram Presentation at InfoToday 2001 New York: May 2001

2. Barriers to Success KM and Intranets • 53% Culture • 20% Immaturity of Technology • 15% Immaturity of Industry • 9% Cost • 3% Lack of Need • Source: Delphi Survey of Knowledge Management

3. What’s an Intranet Toolkit? “The provision of software applications to integrate internal and external content without disturbing the look & feel of a client intranet. An out of the box solution.”

4. What’s an Intranet Toolkit? “A collection of tools that enables information professionals to populate their intranet with targeted research solutions.”

5. What’s an Intranet Toolkit? “A way for end-users to get high-value information and functionality without having to learn about all the tools for extraction.”

6. Simply . . . “Software tools designed specifically to facilitate the integration of external content on to the intranet.”

7. INTRANET TOOLKIT Software applications designed to facilitate the integration of external content into an intranet INTRANET SOLUTION Software applications Content packaging Services e.g. consulting & design From Toolkits to Solutions

8. What We’ll Cover Comparing Tool Types and Capabilities Vendor Update Highlights Making Decisions and Choices Latest Developments and Future Directions

9. Tool Types & Capabilities • Basic tool types Search Deliver Link • The Approach Enterprise Specific or “Out-of-the-Box” • Customization Features • Content Management Features

10. Basic Tool Types

11. Sample Search Tools • Ready Made & Custom Search Forms • Search Tool Search Module (Factiva) • Pre-constructed Searches Hot Topic Title Lists (Dialog) DJI Direct Links & Intelligent Searches(Factiva) Shared News Topics (LEXIS-NEXIS) • Archival Search Tools SmartLogik (Dialog)

15. Sample Delivery Tools • Dialog Monitor • Factiva Publisher • LEXIS-NEXIS’ Intranet Publisher • West Group’s IntraClip

18. Enterprise Specific For clients with “high end” needs Characterized by: consulting services partnerships with software developers, integrators & solutions providers Out-of-the-Box For clients with less complex needs More and simpler tools to make clients more self-sufficient The Approach

19. Customization Features • Content selection and packaging • Interface “look and feel” colour, style & layout • Variations of specific tools • Personalization is a further refinement

21. Content Management Features • Filter for the most relevant • Highlight the critical • Rank articles • Add commentary

23. Update - Dialog Highlights • SmartLogik, developed by Brightstation as part of k-working suite, can be purchased as addition to Dialog Intranet Toolkit • Searches archived data stored on server - whether from Dialog or other sources • Emphasis on consulting service

24. Update - Factiva Highlights • Emphasis on integration: content and/or applications • Factiva Integration includes Factiva Publisher and Factiva Search Module • Publisher is content feed & server application combining redistributable content from DJI & RBB

25. Update - LEXIS-NEXIS Highlights • New set of tools to be launched this week called L-N Intranet Publisher • New toolkit is hosted on L-N server - no software or hardware installation required. “Turnkey” solution • Features customization, personalization & content management

26. Update - West Group Highlights • Intranet Solutions brings old & new tools under one umbrella - West NetSolutions • Most of 6 components in suite can be used without intranet - e.g. company research pages • Components comprised of content packages current awareness services easy access to popular West content

27. Making Decisions & Choices Some questions to ask: How will the addition of external content enhance our intranet? How much of the critical content is available and from whom? Where are we at in the development of our intranet? What are the associated costs?

28. More Questions to Ask What are the product technical requirements? How much in-house content management and technical support is available? Will out-of-the-box work or do we need a customized product? (See above question) What are the levels of our clients’ information literacy and expectations?

29. Latest Developments & Future Directions • Products becoming increasingly sophisticated • Development rather than adaptation • Emphasis on seamless delivery • Personalization • More integration of internal and external content • Tracking capabilities expanded • Classification & taxonomy development

30. How do I find out more? • Intranet Professional: Managing Knowledge Ecosystems • Future issues will cover each toolkits in depth as a feature article • Case studies from “real” life - know someone? • Links, pointers and tips • See the Information Today booth for subscription information (a bargain at $79.95 US/year)

31. Thanks • Stephen Abram • sabram@mmltd.com • Jane Dysart • Co-Editor - Intranet Professional • jane@dysartjones.com • Rebecca Jones • Co-editor - Intranet Professional • Rebecca@dysartjones.com

32. Contact Bonnie Burwell Burwell Information Services bonnie.burwell@home.com 905.842.4074