Resolution?

1. Electronic Reconciliation / Payment Process Flow Citibank generates online statement/ invoice • Notes: • Billing cycle ends the 19th of the month; reconciliation and payment process begins formally on the 20th after Citibank closes the previous month's billing period. • CHs should reconcile purchases after they post on CitiDirect and formally reconcile and approve transactions after the billing cycle ends. APC begins tracking CH reconciles statement LEGEND Agency Program Coordinator (APC) Cardholder (CH) Discrepancy? CH contacts Vendor for resolution YES Approving Official (AO) Finance and Accounting Service NO CH approves transactions for payment; CH signs statement and sends statement to AO Vendor resolution? AO approves purchase in CPCS YES NO AO reviews CH reconciliation and all supporting documentation before certification CH initiates dispute process AO concurs? YES NO Electronic Funds Transfer (EFT) AO investigates discrepancy YES Adjustment needed? Resolution? YES NO YES NO AO maintains suspense log, tracks statements for future adjustment APC concludes tracking for cycle AO refers disagreement to APC, HCO, others