Week Seven Lecture Notes

1. Week Seven Lecture Notes Darcy B. Tannehill, Ed.D.

2. Advising and Consultation, Conflict Resolution, Community Building, Assessment and Evaluation, and Partnerships • Advising and Consultation • Not just providing advice but building a helping relationship between two people • A dynamic process of mutual discovery and self-determination

3. Advising and Consultation • Goals of advising • Skills and competencies of advising • Interpersonal • Problem solving • Understanding and applying developmental and learning theory • Advising groups • Function and role • Motivation • dynamics

4. Advising and Consultation • Needs of today’s students • Underpreparedness • Identity development issues • Shifts in attitudes • Shifts in family dynamics • Increases in psychology and emotional damage • Using technology to advise • Assess advisin

5. Conflict Resolution • Understanding Conflict • Definitions of conflict • Causes of conflict • Levels of conflict • Consequences of conflict • Theories for Addressing Conflict • Student development, organizational development, community development, and multiculturalism • Skills for Addressing Conflict

6. Conflict Resolution • Tactics for addressing conflict • Conflict resolution • Intergroup dialogue • Mediation • Negotiation • Arbitration • Approaches to conflict resolution • Ury, Brett, and Goldberg Model • Thomas-Kilman Model

7. Community Building and Programming • Theories to community building • Group behavior: Lewin • Mattering and Marginality: Schlossberg • Learning Community: Boyer • Progression of Community: Peck • Healthy Community: Keeling and Berkowitz • Leadership Reconsidered: Astin and Astin

8. Community Building and Programming • Conditions that Impact Community Building • Involvement • Technology • Community Expectations • Competencies required • Examples in Practice • Community Service and Service Learning • Leadership Development • Living-Learning Experiences

9. Assessment and Evaluation • Assessment is one of the hottest topics in higher education today • Must be linked to evaluation • Why do assessment? • Student affairs must demonstrate its importance and worth • To assess quality of services, programs, and facilities • To gauge affordability and cost effectiveness • Strategic planning • Policy development and decision making • Political • Accreditation

10. Assessment and Evaluation • Assessment Model Components • Keeping track of who uses services, programs, and facilities • Assessing needs • Assessing campus environments and student cultures • Assessing outcomes • Comparable institutions assessment • Using nationally accepted standards to assess • Assessing cost effectiveness

11. Assessment and Evaluation • Steps in the assessment process • Define the problem • Determine the purpose of the study • Determine where to get the information needed • Determine the assessment method • Determine whom to study • Determine how to collect the data • Determine the instruments to be used • Determine who should collect the data • Determine how to analyze the data • Determine implications of the study • Report the results effectivel

12. Research and Partnerships • Research and learning outcomes • Cognitive complexity • Knowledge acquisition and application • Humanitarianism • Interpersonal and intrapersonal competence • Practical competence • Academic achievement • Persistence

13. Research and Partnerships • Challenges to collaboration • Cultural differences • Lack of mutual understanding and respect • Fragmented organizational structures • Tyranny of custom • Lack of knowledge and shared vision

14. Research and Partnerships • Effective Collaborative Partnerships • Improving student learning and success through learning communities • Using institutional data on student learning patterns to improve the teaching-learning process

15. References • Komives, S.F. and Woodard, D. B., Jr. (Eds). (2004). Student Services: A Handbook for the profession. San Francisco: Jossey-Bass.