Enhancing Student Success Through Advising, Conflict Resolution, and Community Building

1. Week Seven Lecture Notes Darcy B. Tannehill, Ed.D.

2. Advising and Consultation, Conflict Resolution, Community Building, Assessment and Evaluation, and Partnerships • Advising and Consultation • Not just providing advice but building a helping relationship between two people • A dynamic process of mutual discovery and self-determination

3. Advising and Consultation • Goals of advising • Skills and competencies of advising • Interpersonal • Problem solving • Understanding and applying developmental and learning theory • Advising groups • Function and role • Motivation • dynamics

4. Advising and Consultation • Needs of today’s students • Underpreparedness • Identity development issues • Shifts in attitudes • Shifts in family dynamics • Increases in psychology and emotional damage • Using technology to advise • Assess advisin

5. Conflict Resolution • Understanding Conflict • Definitions of conflict • Causes of conflict • Levels of conflict • Consequences of conflict • Theories for Addressing Conflict • Student development, organizational development, community development, and multiculturalism • Skills for Addressing Conflict

6. Conflict Resolution • Tactics for addressing conflict • Conflict resolution • Intergroup dialogue • Mediation • Negotiation • Arbitration • Approaches to conflict resolution • Ury, Brett, and Goldberg Model • Thomas-Kilman Model

7. Community Building and Programming • Theories to community building • Group behavior: Lewin • Mattering and Marginality: Schlossberg • Learning Community: Boyer • Progression of Community: Peck • Healthy Community: Keeling and Berkowitz • Leadership Reconsidered: Astin and Astin

8. Community Building and Programming • Conditions that Impact Community Building • Involvement • Technology • Community Expectations • Competencies required • Examples in Practice • Community Service and Service Learning • Leadership Development • Living-Learning Experiences

9. Assessment and Evaluation • Assessment is one of the hottest topics in higher education today • Must be linked to evaluation • Why do assessment? • Student affairs must demonstrate its importance and worth • To assess quality of services, programs, and facilities • To gauge affordability and cost effectiveness • Strategic planning • Policy development and decision making • Political • Accreditation

10. Assessment and Evaluation • Assessment Model Components • Keeping track of who uses services, programs, and facilities • Assessing needs • Assessing campus environments and student cultures • Assessing outcomes • Comparable institutions assessment • Using nationally accepted standards to assess • Assessing cost effectiveness

11. Assessment and Evaluation • Steps in the assessment process • Define the problem • Determine the purpose of the study • Determine where to get the information needed • Determine the assessment method • Determine whom to study • Determine how to collect the data • Determine the instruments to be used • Determine who should collect the data • Determine how to analyze the data • Determine implications of the study • Report the results effectivel

12. Research and Partnerships • Research and learning outcomes • Cognitive complexity • Knowledge acquisition and application • Humanitarianism • Interpersonal and intrapersonal competence • Practical competence • Academic achievement • Persistence

13. Research and Partnerships • Challenges to collaboration • Cultural differences • Lack of mutual understanding and respect • Fragmented organizational structures • Tyranny of custom • Lack of knowledge and shared vision

14. Research and Partnerships • Effective Collaborative Partnerships • Improving student learning and success through learning communities • Using institutional data on student learning patterns to improve the teaching-learning process

15. References • Komives, S.F. and Woodard, D. B., Jr. (Eds). (2004). Student Services: A Handbook for the profession. San Francisco: Jossey-Bass.