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HATİCE HANDE ORHON Ege University Bialystok 2010

HATİCE HANDE ORHON Ege University Bialystok 2010. E Government in Turkey : An Instance of Good Governance. E-GOVERNMENT in TURKEY:. An INSTANCE of GOOD GOVERNANCE. Presentation Plan. 1. E- Government a . Definition b. . Objectives of E- Government c . Good Governance & E- Government

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HATİCE HANDE ORHON Ege University Bialystok 2010

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  1. HATİCE HANDE ORHONEge UniversityBialystok2010 E Government in Turkey : An Instance of Good Governance

  2. E-GOVERNMENT in TURKEY: An INSTANCE of GOOD GOVERNANCE

  3. Presentation Plan 1.E- Government a. Definition b..Objectives of E- Government c.GoodGovernance & E-Government d. Effects of E-Government on PublicAdministration e. Determinants for the Success of E-Government 2.E- Government Implementation in Turkey a. Definition b. Development of E- Government in Turkey c. UrgentAction Plan d. E- GovernmentPortal e.Aims of E- GovernmentPortal f. Benefits of E- GovernmentPortal h.Evaluation

  4. E- Government

  5. Definition • The use of information technology to free movement of information to overcome the physical bounds of traditional paper and physical based systems or the use of technology to enhance the access to and delivery of government services to benefit citizens, business partners and employees.

  6. Objectives of E- Government • Strategic Objective: Support and simplify governance for both citizens and government and also for businesses. • Internal Objective: facilitate a speedy, transparent, accountable, efficient and effective process for performing government administration activities. Significant cost savings (per transaction) in government operations could be the result. • External Objective:Fulfill the public’s needs and expectations satisfactory on the front-office side, by simplifying the interaction with various online services.

  7. Whether good governance is defined as exercise of economic, political, and administrative authority to better manage affairs of a country at all levels,then it is obvious that the aims of good governance and aims of e- government are consistent.

  8. Effects of E- Government on Public Administration

  9. Determinants for the Success of E-Government • Political stability (democracy or dictatorial regime) , • Adequate legal frame work, • Level of trust in government (perception of service levels), • The importance of government identity (fragmentation or integration • Economic structure (education, agriculture, industry or service) • Government structure (centralized or decentralized) • Different levels of maturity (weakest part of the chain determines speedily constituent demand (push or pull).

  10. E Government Implemention in Turkey

  11. Definition • Turkey's satellite and cable TV operator named TURKSAT defines e- government as transformation of state services from bureaucratic systems to electronic systems.

  12. Development of E- Government in Turkey 1. (1990s – 2000): The term that focused to improvement of strategies by the contributions of scholars, civil society, public and private sector. 2. (2000- 2002): The term that arranging plans to realize those strategies. 3. (2002-...): The term that focused on the modernization on public administration by implementing e-government as a tool.

  13. 1990s with the creation of knowledge based economy that take their roots from higher value added production has gave rise to some initiatives in terms of e- government like Internet tax project of the Ministry of Finance and the central population management system. • In the second term which can be characterized with economic and political instability even if the government has supported e- government projects, there was not any important implementation example.

  14. Urgent Action Plan 1.Policies, laws, and regulations regarding ICT will be re-examined and changed if necessary, with respect to the EU acquis; e-Europe+ Action Plan, initiated for the candidate countries, will be adapted to Turkey. 2.Mechanisms that facilitate participation of citizens to decision-making process in the public domain via usage of ICT will be developed. 3.Transparency and accountability for public management will be enhanced.

  15. Urgent Action Plan 4.Through increased usage of ICT, good governance principles will be put in place in government services. 5.Widespread usage of ICT will be enhanced. 6. Public IT projects will be coordinated, monitored, evaluated and consolidated if necessary in order to avoid duplicating or overlapping investments. 7. Private sector will be guided according to the above-mentioned principles.

  16. E- Government Portal • As an important step to improving life quality and to transforms public services into global standards E- Government Portal, maintains fast, reliable, uninterrupted access by using internet and mobile technologies.

  17. Aims of E- Government Portal • To give more transparent, more efficient, and cheaper public services, • Maintains new relations between government and citizen, government and business and government and other governments. • Becoming consistent with the European Union Standards • Giving 7/24 service to the citizens

  18. E- Government Portal • For the usage of that portal every citizen has a private code and need to use their own identity numbers. • Citizens have the opportunity to follow their transactions and can be informed.

  19. Benefits of E- Government Portal • Citizens can regulate their relations with instutions in a faster, more reliable manner and without vesting time. • State can both modernize its operation style and gains financial profit by using time and resources efficiently.

  20. FrequentlyUsedServices • PoliceDepartmant Driver'slicensepenaltypointsquestioning, Vecheilesquestioning, Questioning of drivinglicenseinvalidation. • Ministray of Justice Questioningthecourtcasefiles • SocialSecurityAgency (SSA) SSA Service Breakdown • Ministry of Finance E-payroll service • Ministry of NationalDefence Callupforrecruits • RevenueAdministrationDepartment Taxregistrationcertificatequestioning • Ministry of Transportation CommercialVehiclesQuestioning

  21. Evaluation 183 different services related with 26 public services mostly tax, military and police service, is given in an integrated structure directly to the Turkish citizens. However, even the goal of government is, increasing the amount of citizens using e- government to the half of whole population until 2013; the number of the citizens who applied to take the passwords is 246.000, means just the %0.3 of the whole population.

  22. Conclusion • Turkey, as a candidate state to the membership of European Union, attaches importance to acheive “good governance” with global standarts especially with EU's standarts. • In this sense Turkey's tendency to create an efficient e- government project starting from 1990s has gave its fruits in 2000s. • Even Turkey has some deficiencies in this subject, the great progress shows that Turkey will be very succesful to use technologic opportunities for public administration as e- government.

  23. Bibliography • Basu, Subhajıt “E-GovernmentandDevelopingCountries: An Overview, InternatıonalRevıew of LawComputers& Technology, Vol: 18, No: 1, 2004. • Çayhan, Behire Esra “Implementıng E-Government İn Turkey: A Comparıson of OnlınePublıcServıceDelıvery in TurkeyandtheEuropeanUnion”, TheElectronicJournal on InformationSystems in DevelopingCountries, 2008, http://www.ejisdc.org  • E-TransformationTurkey Project: TurkishCasefor e-Government, OECD, 2004,  • Finger, Matthias , Pécoud, Gaëlle, “From e-Governmentto e-Governance? Towards a Model of • e-Governance” ElectronicJournal of e-Government, Vol: 1 No: 1, 2003http://www.ejeg.com • Leftwitch, Adrian, “Governance, theStateandthePolitics of Development”, DevelopmentandChangeVol. 25 1994. • Toksöz, Fikret, İyi Yönetişim El Kitabı, İstanbul: TESEV Publication, 2008. • Weiss, Thomas G , “Governance, GoodGovernanceand Global Governance: ConceptualandActualChallenges”, ThirdWorldQuarterly, Vol: 21, No: 5, 2000.

  24. Bibliography • http://www.icegov.info/ • http://www.e-demokrasi.org/ • https://www.turkiye.gov.tr/ • http://edevlet.turksat.com.tr/ • http://www.pclabs.com.tr/

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