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Understanding the Importance of Intercultural Communication in a Globalized World

Intercultural communication (ICC) is vital for navigating our diverse global landscape. As our workforce becomes increasingly multicultural, effective communication fosters cooperation in various sectors, including healthcare and business. Studying ICC enhances self-awareness and intercultural relationships, leading to greater flexibility and adaptability. This knowledge can transform attitudes, cognitive abilities, and emotional understandings, allowing individuals to navigate complexities with cultural knowledge and creativity. The STAIRCASE MODEL illustrates the stages of developing competence in ICC, from unconscious incompetence to conscious competence.

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Understanding the Importance of Intercultural Communication in a Globalized World

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Presentation Transcript

  1. HCOM 320Chapter 1 Why Study Intercultural Communication?

  2. Reasons to study ICC • Global & domestic workforce • Multicultural health care • Creative problem solving • Enhancing ICC relationships • Self-awareness • Global & intrapersonal peace

  3. ICC Flexibility • Flexible & inflexible ICC • Ethnocentric & ethnorelative mindsets • Flexible ICC • Knowledge • Attitude • Cognitive • affective

  4. Flexible ICC - Criteria • Appropriateness • Understand values, norms, social roles • Effectiveness • Shared meaning, integration • Comm adaptability • Meet specific needs • Comm creativity • Imaginative lens & flexible skills

  5. STAIRCASE MODEL • Unconscious incompetence • Ignorance stage • Conscious incompetence • Aware of incompetence • Conscious competence • Committed to integration • Unconscious competence • Spontaneity

  6. STAIRCASE MODEL

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