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Introducing SysAid 5.5 New Features

Introducing SysAid 5.5 New Features. Content. New Module : CMDB ( Configuration Management Database ) Community Reoccurring Events (Addition to the Project and tasks module) Audit Logs Tasks Notification SR Duplication Improvements on End user notifications And more…. CMDB.

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Introducing SysAid 5.5 New Features

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Presentation Transcript

  1. Introducing SysAid 5.5 New Features

  2. Content • New Module : CMDB (Configuration Management Database ) • Community • Reoccurring Events (Addition to the Project and tasks module) • Audit Logs • Tasks Notification • SR Duplication • Improvements on End user notifications • And more…

  3. CMDB • Unlimited number of CIs (Configuration Items) of all types: system items, service items, physical items, conceptual items, etc. • For each CI SysAid allows more than 250 customizable fields - to fit your exact needs • Maintain a comprehensive list of relationships between your CIs to help you predict the influence of changes and business impacts • Automatic import of assets, software products and catalog items

  4. Community • A platform to share news and views with IT pros all around the world • Direct interfaces to your local SysAid – share & add translations and knowledge base information • Feature Request Rating Mechanism • IT forums

  5. Reoccurring Events Addition to the Projects & Tasks Module • Create either manual or automatic reoccurring events • Option for daily / weekly / monthly scheduling • Customize the event notification: • Open Service Request • SMS • email • Create a template project with multiple tasks and re-launch the creation of the reoccurring events (e.g. gather multiple tasks for new employee under one project template and instantly re-use them each time you required)

  6. Audit Logs • Improved audit log to help detect and identify audit related information (Login failure, Deleted and purged items, etc.) • Filter and search easily within the report

  7. Tasks Notification • Email notification to the assigned users and managers on tasks that have been assigned to them. • Get notification also when your tasks have changed.

  8. Service Request Duplication • Duplicate instantly a service request with all relevant information.

  9. Improvements on End user notifications • Manage which status changes cause the end user to receive a notification.

  10. And much more… • Show/Hide Auto notification messages. • Signature / Auto Text in outgoing messages. • SysAid Agent information. • Change status of a Service Request if a note is added. • Support and upgrade information (Preferences -> About ). • Knowledge Base view improvements. • More tweaks and many improvements and fixes… Read all about it in our release notes !

  11. Enjoy IT !

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