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Susan Azar Workers’ Compensation Manager. Title. Vision: Design, Build & Sell the World’s Best Vehicles. Vision: Design, Build & Sell the World’s Best Vehicles. General Motors Facts. Global scale GM does business in more than 140 countries Over 73% of GM sales are outside of the U.S.

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  1. Susan Azar Workers’ Compensation Manager Title

  2. Vision: Design, Build & Sell the World’s Best Vehicles

  3. Vision: Design, Build & Sell the World’s Best Vehicles

  4. General Motors Facts • Global scale • GM does business in more than 140 countries • Over 73% of GM sales are outside of the U.S. • GM's largest markets, in sales are: China, US, Brazil, UK, Germany • Employment • GM employs 209,000 people globally • U.S. employment is 79,000: 26,000 salaried / 53,000 hourly • Facilities • Globally - 71 assembly facilities / 87 manufacturing facilities • U.S. - 11 assembly facilities / 30 manufacturing facilities

  5. Hourly Employee Demographics

  6. Self Insured vs Insured States

  7. Evolution of Program Administration • Decentralized Claims Administration • Self Administered Claims • Plants were independent • Paper Claim Records • Regional Claims Administration – early 1990’s • Self Administered Claims • Claims were handled at Regional Centers • Electronic Record Keeping System • Centralized Claims Administration – 1996 - Current • Claims Administration by TPA • GM Employees Provide Oversight • Industry Standards • JURIS – Sedgwick’s Claim System

  8. Organizational Structure • Workers’ Compensation • Report to Global Human Resources – Employee Benefits • Work closely with Corporate Risk Management (Treasury) responsible for placement of Insurance & Collateral

  9. WC Program Responsibility • Responsible for Self-Insurance Administration • Relationships with State Agencies • Annual Renewals, Reporting Requirements, Assessments • Sedgwick Data Analyst provides assistance • Responsible for oversight of TPA for Claims Administration • Third Party Administrator - Sedgwick CMS (since 1996) • WC, Sickness & Accident, Extended Disability, FMLA (Pilot) • Sedgwick Staff of ~120 people • Utilization Review • Bill Review • Provider Networks • Various Vendor Management Relationships • Vocational Rehabilitation (Voc Rehab) • Independent Medical Exams (IME) • Special Investigations (Surveillance) • Medicare Set-Asides (MSA) • Structured Settlements

  10. Insurance & Collateral • Broker – Aon (Casualty) • Chartis – Insurer (Excess & High Deductible) • Surety – Traveler’s

  11. Other GM Departments • Health Services • Report to Global Human Resources • Most Facilities have Medical Departments • Health & Safety • Report to Labor Relations/Manufacturing • Legal / Litigation • Outsourced Defense Attorney Model

  12. Comparison of Headcount to Claim Cost

  13. Frequency of Lost Time Injuries By Body Part

  14. Expense of Lost Time Injuries By Body Part

  15. Internal Challenges • Internal • Reducing Lifetime Claims & Impact to Liability on Balance Sheet – 82% • NJR (No Job Available) / Return to Work Obstacles • Plant Closings • Union/Labor Culture • Work in Teams • Recent Increase in Loss Frequency • Overtime • Relocated Employees • Litigation • MI – related to Benefit Coordination • TN – related to change from Old to New GM

  16. External Challenges • External • Economic Climate • Employee Relocations • Consumer Demand • Price of Gasoline • Employee Friendly State Laws

  17. Opportunities • Leveraging Relationship with Plant Medical+ • Succession Planning for Staff

  18. General Motors Financial Facts 6/1/2009 General Motors Corporation Files for Bankruptcy 7/10/2009 General Motors LLC Emerges from Bankruptcy 4/21/2010 Government Loan Paid-off ahead of schedule - with interest11/3/2010 Initial Public Offering raises $23 B 11/18/2010 US Treasury Department reduced ownership from 61% to 33% 12/31/2010 2010 Net Income attributable to common stockholders of $4.7 B 5/5/2011 Q1 2011 Net Income of $3.2 B

  19. Motor Trend Car and Truck of the Year Winners Chevrolet Volt & Chevrolet Silverado HD

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