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Susan Azar Workers’ Compensation Manager. Title. Vision: Design, Build & Sell the World’s Best Vehicles. Vision: Design, Build & Sell the World’s Best Vehicles. General Motors Facts. Global scale GM does business in more than 140 countries Over 73% of GM sales are outside of the U.S.
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Susan Azar Workers’ Compensation Manager Title
General Motors Facts • Global scale • GM does business in more than 140 countries • Over 73% of GM sales are outside of the U.S. • GM's largest markets, in sales are: China, US, Brazil, UK, Germany • Employment • GM employs 209,000 people globally • U.S. employment is 79,000: 26,000 salaried / 53,000 hourly • Facilities • Globally - 71 assembly facilities / 87 manufacturing facilities • U.S. - 11 assembly facilities / 30 manufacturing facilities
Evolution of Program Administration • Decentralized Claims Administration • Self Administered Claims • Plants were independent • Paper Claim Records • Regional Claims Administration – early 1990’s • Self Administered Claims • Claims were handled at Regional Centers • Electronic Record Keeping System • Centralized Claims Administration – 1996 - Current • Claims Administration by TPA • GM Employees Provide Oversight • Industry Standards • JURIS – Sedgwick’s Claim System
Organizational Structure • Workers’ Compensation • Report to Global Human Resources – Employee Benefits • Work closely with Corporate Risk Management (Treasury) responsible for placement of Insurance & Collateral
WC Program Responsibility • Responsible for Self-Insurance Administration • Relationships with State Agencies • Annual Renewals, Reporting Requirements, Assessments • Sedgwick Data Analyst provides assistance • Responsible for oversight of TPA for Claims Administration • Third Party Administrator - Sedgwick CMS (since 1996) • WC, Sickness & Accident, Extended Disability, FMLA (Pilot) • Sedgwick Staff of ~120 people • Utilization Review • Bill Review • Provider Networks • Various Vendor Management Relationships • Vocational Rehabilitation (Voc Rehab) • Independent Medical Exams (IME) • Special Investigations (Surveillance) • Medicare Set-Asides (MSA) • Structured Settlements
Insurance & Collateral • Broker – Aon (Casualty) • Chartis – Insurer (Excess & High Deductible) • Surety – Traveler’s
Other GM Departments • Health Services • Report to Global Human Resources • Most Facilities have Medical Departments • Health & Safety • Report to Labor Relations/Manufacturing • Legal / Litigation • Outsourced Defense Attorney Model
Frequency of Lost Time Injuries By Body Part
Expense of Lost Time Injuries By Body Part
Internal Challenges • Internal • Reducing Lifetime Claims & Impact to Liability on Balance Sheet – 82% • NJR (No Job Available) / Return to Work Obstacles • Plant Closings • Union/Labor Culture • Work in Teams • Recent Increase in Loss Frequency • Overtime • Relocated Employees • Litigation • MI – related to Benefit Coordination • TN – related to change from Old to New GM
External Challenges • External • Economic Climate • Employee Relocations • Consumer Demand • Price of Gasoline • Employee Friendly State Laws
Opportunities • Leveraging Relationship with Plant Medical+ • Succession Planning for Staff
General Motors Financial Facts 6/1/2009 General Motors Corporation Files for Bankruptcy 7/10/2009 General Motors LLC Emerges from Bankruptcy 4/21/2010 Government Loan Paid-off ahead of schedule - with interest11/3/2010 Initial Public Offering raises $23 B 11/18/2010 US Treasury Department reduced ownership from 61% to 33% 12/31/2010 2010 Net Income attributable to common stockholders of $4.7 B 5/5/2011 Q1 2011 Net Income of $3.2 B
Motor Trend Car and Truck of the Year Winners Chevrolet Volt & Chevrolet Silverado HD