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End of Grading Quarter Technology System Access Issues

This report outlines the causes and solutions to technology system access issues faced by the Education Board. The malfunctions during a state-required job impacted other critical tasks, resulting in system slowdowns and user session disruptions. Recommendations include limiting jobs during grading quarters and exploring hardware upgrades with vendors. Stay informed and prepared with this comprehensive report.

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End of Grading Quarter Technology System Access Issues

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  1. End of Grading Quarter Technology System Access Issues A Report to the Board of Education Prepared by Technology Services November 13, 2012

  2. Causes • Technology Services ran a state-required job for CALPADS which malfunctioned, causing the job to hang in the production queue. • Consequently, other jobs being run at the same time ( i.e. attendance reports for middle and high schools) were delayed. • This in turn caused the entire system to backup, creating slow response times and initiating the abrupt end to some user sessions • After the CALPADS job was cancelled, the attendance reports began running • Due to the new backlog created by these jobs the entire system continued to be slow.

  3. Solutions • Technology Services will run only the most necessary jobs during last week of grading quarters • Technology Services will run no jobs on eSchoolPLUS during the last week of any grading quarter • Staff is asking sites to run attendance reports only on the Monday after the break • Staff is in contact with our eSchoolPLUS vendor to find out if there are any hardware upgrade solutions that can be implemented that would help address this concern • There would be substantial costs for upgrading hardware and software licenses for server and database software. 

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