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Applying Universal Design to Accessible Communication

Applying Universal Design to Accessible Communication. Robyn Hunt Mike Osborne AccEase Ltd. Roadmap. Why this workshop Introduce Universal Design & how it applies to accessible communication Explore some things we’ve learnt Draw conclusions about what disabled people should expect.

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Applying Universal Design to Accessible Communication

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  1. Applying Universal Design to Accessible Communication Robyn Hunt Mike Osborne AccEase Ltd

  2. Roadmap Why this workshop Introduce Universal Design & how it applies to accessible communication Explore some things we’ve learnt Draw conclusions about what disabled people should expect

  3. Universal Design

  4. Principles of Universal Design Equitable use Flexibility in use Simple and intuitive Perceptible information Tolerance for error Low physical effort Size and space for approach and use

  5. Universal Design = Rich Information Information is available in different formats and can be delivered by different technologies PlainEnglish Magnifiers Sign language Captions Audio description Voice Recognition Internet Web / email Easy Read Readers E-,screen, human, talking book Regular PrintLarge Print Braille hard copy – braille display

  6. When designing & delivering, people don’t take a Universal approach

  7. What we’ve learnt: Approach Take a multidisciplinary approach Accessible communication starts at the beginning you can’t add it in later Accessible design is about everyone 80% get it for free Go for the low-hanging fruit Pick your experts carefully they need to really need to know the area Accessible communications is as much about attitude as expertise It’s not about techies who get hung up on methodologies instead of results

  8. What we’ve learnt: Audiences Information owners need to know what their audiences needs and make sure that they get it Engaging with disabled people takes time and effort: there are no shortcuts Relationship building with disabled people is key Standards are the starting point User testing rules Accessible communications are possible, disabled people are not asking for the impossible

  9. What we’ve learnt: Action It’s about action – helping people to get things done faster and easier When completing tasks on websites, the longer they take the less satisfied they are Hence, usability is a near relative of accessibility

  10. What disabled people should expect Accessible informatiom is doable We’re not asking for the impossible – but it might take time Expect to hold a respectful conversation with information providers Information should be provided in a timely fashion to quality standards and at no greater cost than to others Alternatives should be offered

  11. Who should join the conversation first? Government Including local Utilities Insurance Banks Transport Including airlines Education Health

  12. Questions - Discussion Robyn Hunt Ph: 64 4 939 0445Mob: 64 27 449 3019 Mike Osborne Ph: 64 4 934 2821Mob: 64 21 675 010 AccEase Ltd Web: www.AccEase.com Blog: www.LowVisionary.com

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