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Accessible Communication

Accessible Communication. Technical accessibility/ Section 508. What is “accessible” communication?. Designed to reach persons with - and without - disabilities Designed to limit need for accommodations

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Accessible Communication

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  1. Accessible Communication Technical accessibility/ Section 508

  2. What is “accessible” communication? • Designed to reach persons with - and without - disabilities • Designed to limit need for accommodations • Allows receiver to gain important information, and to give feedback as easily with or without disabilities • You can never be 100%

  3. Why accessible?  • It’s the law – 508, 504, ADA, 255 • State and local laws, grant requirements demand it as well • It’s essential for public health • Especially for early detection efforts • Deaf parents • Increasing mean age of parents (HoH) • Increasing grandparent custody (HoH) • Providing accessibility can be part of your awareness campaign

  4. Nuts and Bolts – Meeting Accessibility • General meetings open to the public must be captioned • Relay Conference Captioning • CART • Sign language interpreters • Handouts • English as a second language • Print accessibility – large print vs. disk

  5.  Nuts and Bolts – Customer Communications • Train staff for relay calls • Delays in response • Unclear or imprecise language • Voicemail and VRS systems must be able to respond to TTY input. • Kiosks and ITMs • must have jacks for ALS/CI. • Volume must be adjustable at least to ambient +20db

  6.  Nuts and bolts - multimedia • All multimedia must be captioned • Includes FLASH and online movies and animations, as well as TV spots • MAGPIE • Closed or Open captioning • Audio files/Radio spots should have transcripts available • sat/DR should have text for website

  7. Nuts and Bolts – Websites • Consider multiple disabilities • Color blindness • Visual disabilities • Motor impairments • Cognitive disabilities • Medical conditions (seizures) • Blind and Deaf/Blind • PDFs, Word files need to be accessible too!

  8. Resources: • Why Accessible? • www.ada.gov • Meeting accessibility • Fairfax County, VA Checklist • Customer Communications • Relay - Minnesota Department of Commerce • Kiosks – US Access Board • Multimedia • National Center for Accessible Media • Websites • HHS Section 508 for the Web

  9. Questions? Questions?

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